Job Description

Practice Manager (Full-Time) | Greencross Vets Carrara | Gold Coast, QLD

Ready to lead a thriving clinic in one of the Gold Coast's most exciting veterinary environments?

Greencross Carrara is looking for an experienced and passionate Practice Manager to lead our team and help drive the continued success of our hospital.

This is an exceptional opportunity to join a recently renovated clinic in a central Gold Coast location, working alongside a highly capable team of veterinarians and nurses who are committed to delivering outstanding patient care and client service.

What makes this opportunity particularly unique is that Greencross Carrara is the only General Practice clinic on the Gold Coast equipped with a CT machine, providing an exciting and diverse caseload and allowing the team to deliver advanced diagnostics and exceptional patient outcomes close to home.

We're seeking an experienced Practice Manager who thrives on supporting people, driving clinic performance, creating great team cultures, and ensuring both clients and patients receive the highest level of care. A Certificate IV in Veterinary Nursing is highly desirable, along with previous leadership or management experience within a veterinary environment.

Why This Opportunity Stands Out

Greencross Carrara has recently undergone an exciting renovation, creating a modern, welcoming, and highly functional environment for both our team and clients.

You'll be leading a clinic that offers:

• A recently renovated, modern facility
• The only General Practice CT machine on the Gold Coast
• A highly experienced team of veterinarians and nurses
• A strong and loyal client base
• A diverse and interesting caseload
• Opportunities to work closely with both General Practice and referral-level diagnostics
• Support from the wider Greencross network

This is a rare opportunity to step into a leadership role where you can make a genuine impact while working in one of the region's most advanced GP clinics.

About the Role

As Practice Manager, you'll play a pivotal role in leading and supporting the clinic team while ensuring the smooth day-to-day operation of the practice.

Your responsibilities will include:

• Leading, coaching, and supporting the veterinary nursing and reception teams
• Driving a positive, engaged, and high-performing team culture
• Managing clinic operations and workflow
• Supporting rostering, workforce planning, and recruitment activities
• Monitoring clinic performance and implementing initiatives to drive success
• Working closely with the Vet Director and regional leadership team
• Supporting client experience and service excellence
• Maintaining compliance and operational standards
• Assisting with inventory, administration, and business processes
• Driving team engagement, development, and retention
• Supporting ongoing growth initiatives within the clinic

This is an ideal opportunity for an experienced Practice Manager or an experienced senior nurse looking to step into a leadership-focused role.

About You

We're looking for someone who:

• Has previous Practice Management or veterinary leadership experience
• Holds a Certificate IV in Veterinary Nursing (highly desirable)
• Has a strong understanding of veterinary clinic operations
• Is passionate about developing and supporting people
• Demonstrates excellent communication and organisational skills
• Has strong business and operational acumen
• Is confident managing competing priorities in a busy environment
• Leads with positivity, empathy, and accountability
• Is solutions-focused and proactive
• Enjoys building strong relationships with clients, team members, and stakeholders

Most importantly, you're someone who enjoys helping teams succeed and creating a workplace culture where people genuinely enjoy coming to work.

Why Greencross?

As part of Australia's leading veterinary care network, you'll have access to a range of benefits designed to support your career growth, wellbeing, and professional development, including:

• Ongoing leadership and professional development opportunities
• Annual Greencross Clinical & Leadership Conference
• Career progression opportunities across a national network of clinics and hospitals
• Access to a broad community of veterinary professionals and leaders
• Staff discounts on veterinary services and products, including Royal Canin
• Petbarn retail discounts
• Access to Fitness Passport
• Access to Pounce employee discounts across retail, travel, fuel, entertainment, and more
• Confidential Employee Assistance Program (EAP)
• Mental health and wellbeing support services
• Leadership support at clinic, regional, and national levels
• A genuine commitment to work-life balance

Why Live and Work in Carrara?

Few locations offer the lifestyle benefits of Carrara.

Located in the heart of the Gold Coast, Carrara provides easy access to everything the region has to offer. Whether you're commuting from Brisbane, living locally, or relocating for the opportunity, you'll enjoy a fantastic balance between career and lifestyle.

Benefits of the location include:

• Central Gold Coast position with easy M1 access
• Minutes from Broadbeach, Surfers Paradise, and Robina
• Close to world-famous beaches
• Excellent cafés, restaurants, shopping, and entertainment
• Easy access to the Gold Coast hinterland
• Beautiful parks, walking tracks, and outdoor recreation
• A relaxed coastal lifestyle combined with excellent career opportunities

Whether you're enjoying a morning coffee before work, heading to the beach after your shift, or spending weekends exploring the hinterland, Carrara offers an enviable lifestyle that's hard to beat.

Apply Today

If you're an experienced Practice Manager looking for an exciting leadership opportunity in one of the Gold Coast's most advanced and progressive veterinary clinics, we'd love to hear from you.

Join Greencross Carrara and lead a team that's passionate about pets, committed to excellence, and excited about the future. 🐾