Job Description

Practice Manager – Private Patient GP & Health Centre

• Location: Glasgow City Centre (Onsite)
  Position: Full-Time, Permanent
  Hours: Monday to Friday Hours 08:30 - 17:00
• Rewards: Attractive and competitive base salary. Comprehensive benefits package. Private Medical Insurance for you and your family. Significant Employee wellbeing and finance support programmes. Ongoing professional development

We are seeking an experienced and commercially astute Medical Practice Manager to lead the day-to-day operations of a commercially successful and well-established private patient GP and Health Centre in the City Centre of Glasgow.

This is an exciting newly created opportunity to join HCA Healthcare UK, one of the country's leading independent healthcare providers, and play a pivotal role in delivering an exceptional patient experience while driving operational excellence, financial performance, and sustainable growth.

As Practice Manager, you will have overall responsibility for the operational management of the practice, ensuring the delivery of high-quality private patient services, achievement of productivity and financial targets, and the effective partnership with a multidisciplinary employed team.

Success in this role will depend not only on delivering operational and commercial excellence, but also on creating an engaged, high-performing culture that attracts, develops and retains exceptional talent while ensuring an outstanding patient experience. To support this, you will have access to the full breadth of HCA Healthcare UK's infrastructure, including market-leading wellbeing resources, employee support programmes, learning and development opportunities, and specialist people-focused services designed to help teams thrive and perform at their best.

What You'll Do

As our new strategic Practice Manager, you will:

• Lead the operational management of a busy and successful private GP and Health Centre. Offering private patient GP services, Comprehensive Health-screening services, Nursing, Psychology and Physiotherapy.
• Take ownership of practice performance, ensuring delivery against key operational, financial and productivity objectives. Partnering GPs, Clinical Colleagues and Administrative personnel.
• Manage practice budgets, forecasts and financial performance to ensure commercial success. Including engagement with Corporate Clients.
• Analyse performance data and implement strategies to improve efficiency, utilisation and profitability.
• Drive excellent patient experience standards and ensure delivery of outstanding customer service for all services provided in the health centre.
• Lead, train, recruit, induct, manage and motivate existing and new joining team members, fostering a high-performance culture, associated to the HCA Healthcare Brand reputation.
• Ensure effective workforce planning, resource allocation and service delivery, feeding into our London Based Primary Care Head Office.
• Work closely with clinicians and senior stakeholders in the HCA group to optimise patient pathways and operational processes.
• Oversee regulatory compliance, governance requirements and health and safety standards.
• Monitor and improve operational KPIs, patient satisfaction metrics and service quality indicators.
• Identify and implement continuous improvement initiatives to support business growth and operational excellence.
• Build strong relationships with internal and external stakeholders and act as a key ambassador for the practice. Including our Corporate Clients.

What You'll Bring

We are looking for a confident, commercially focused healthcare leader who can balance exceptional patient care with strong business performance.

You will possess:

• Previous experience in a Practice Manager, Operations Manager, Healthcare Centre Manager. Including People management practices.
• Demonstrable experience leading and developing high-performing teams. Including people management.
• Excellent stakeholder management and communication skills.
• Experience managing operational change and continuous improvement initiatives.
• Strong analytical skills with the ability to interpret data and drive performance improvements.
• Knowledge of local and national healthcare governance, compliance and quality standards.
• A proactive, hands-on leadership style with exceptional organisational skills.
• The ability to work effectively in a fast-paced, patient-focused environment.

Desirable:

• Experience within private healthcare, primary care, outpatient services or a GP practice environment.
• Experience working within a commercially driven healthcare organisation.
• Leadership or management qualifications.

Why Join HCA Healthcare UK?

With a history spanning over 57 years, HCA operates from more than 114 sites throughout the UK, and over 2588 across the United States, employing in total over 315,000 colleagues.
Our extensive range of private patient funded primary and secondary care services is unparalleled.
From ground-breaking surgical procedures to specialised oncology, haematology, and cardiology treatments, laboratories and therapies, along with neurorehabilitation and paediatrics, among others. We provide 'outstanding' comprehensive care to our patients.

Additionally, we also own and operate urgent care centres, corporate healthcare services, and GP and Occupational Health services nationwide, with a huge focus on health-screening and preventative medicine.

At HCA Healthcare UK, we are committed to delivering exceptional healthcare experiences for our patients while creating an environment where our colleagues can thrive. This role offers the opportunity to make a significant impact within a successful private practice, combining operational leadership, commercial accountability and patient-centred care.

Culture and values:

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.

Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:

• Unique and Individual We recognise and value everyone as unique and individual
• Kindness and compassion:We treat people with kindness and compassion
• Honesty, integrity and fairness:- We act with absolute honesty, integrity and fairness
• Loyalty, respect and dignity:We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

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