Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Can you inspire, lead and grow an orthodontic practice? Westrock Orthodontics is looking for a “growth engineer” aka office manager extraordinaire! The Practice Manager at Coastline Orthodontics is the foundation of our success. Through consistent daily monitoring, and weekly reporting, the Practice Manager is Rock Dental Brands’ front-line supervisor and business manager.

In summary: the Practice Manager has the overall responsibility for planning, organizing, directing and coordinating the work and resources involved in running a service oriented healthcare practice. The goal is to ensure the company vision is attained, the values are upheld and a dynamic environment is created.

Skills

• Strong management and leadership skills

• Ability to work well with public

• Excellent verbal and written communication skills

• Extensive organization skills

• Excellent attention to detail

• Ability to multitask

• Excellent time management skills

What You’ll Do

• Provide day-to-day leadership to the practice; Partner with Regional Manager to execute on business objectives and provide insights on execution

• Serve as liaison between doctors/providers and staff regarding work assignments and clinical priorities

• Conduct audits of patient schedules; quality of data entry and patient information; consistency of patient consultations and financial presentations; internal referral process; and supply orders and utilization

• Assist front office team as needed in presenting post-exam consultations and financing options

• Partner with Recruiting team to identify, select, and hire high performing candidates

• Perform team member development including but not limited to training, continuous coaching conversations, performance documentation, and disciplinary action as needed.

• Create and manage weekly team member schedules and labor costs

• This role supports our three clinics in Fernandina Beach, Jacksonville, FL

Who We’re Looking For

• Someone dedicated to going above and beyond to ensure the best customer service and patient experience

• Excellent communicator and motivator to confidently lead our teams by building relationships of trust, open communication, and a collaborative office culture

• Well-organized, adaptable individual who is comfortable managing diverse teams while handling changing priorities

The Perks!

• Competitive pay and monthly bonus structure

• Growth and advancement opportunities for leadership roles

• Paid Time Off

• 401(k)

• Wide variety of additional benefits including:

  • Medical

  • Dental

  • Vision

  • Short-term and Long-term Disability

  • Health Saving Account

  • Supplement Life Insurance for you or your dependents

  • Uniform and Shoe Stipend

Basic

• Customer service experience

• Intermediate Google Suite proficiency, specifically Sheets & Documents

• Management Experience: 2-3 years (Required)

Preferred Qualifications

• Dental office management experience, especially in a multi-specialty office, highly preferred

• Knowledge or use of an orthodontic practice management software

• CPR-BLS, RDA, or other related dental certifications