Job Description

Join our Team!

Roxburgh Dental Practice is looking for a Practice Manager to our lead our established practice in Galashiels.

This is a unique opportunity for a confident people leader who understands that a successful dental practice is built around exceptional patient care, a high-performing team and strong operational standards.

You will be the operational leader of the practice, responsible for creating an environment in which our clinicians and support teams can perform at their best.

Roxburgh Dental Practice, located in Galashiels, is a family-friendly dentist providing dental care for adults and children both under the NHS and privately. The practice itself is located very close to the town centre, and has great access to public transport and amenities such as shops and cafes.

Your Role

As Practice Manager, you will have overall responsibility for the management and performance of Roxburgh Dental Practice, ensuring the practice operates efficiently, safely, and in line with the group’s standards.

You will provide visible leadership to the practice team, setting clear expectations, supporting development and creating a positive culture where people feel valued, accountable and motivated.

Your responsibilities will include:

• Leading, motivating and developing the practice team to deliver consistently high standards.
• Taking ownership of the day-to-day operational performance of the practice.
• Working closely with clinicians to support an outstanding patient journey and experience.
• Driving practice performance and identifying opportunities for sustainable growth.
• Monitoring key business and operational measures and taking action where required.
• Ensuring robust compliance across all areas of practice operations, including governance, health and safety and regulatory requirements.
• Supporting recruitment, onboarding, performance management and team development.
• Building strong relationships across the wider Clyde Munro support network and making full use of the expertise available to the practice.
• Ensuring the practice environment, systems, equipment and processes support safe and efficient patient care.
• Managing resources effectively, including staffing, stock and operational costs.
• Taking ownership of patient feedback and complaints, ensuring concerns are handled professionally and resolved wherever possible.
• Identifying opportunities to improve processes, patient experience and team performance.
• Supporting the practice in embracing new initiatives, technology and ways of working.

What we're looking for

We're looking for an experienced Practice Manager or an operational leader who is ready to take the next step in their career.

You'll be someone who:

• Holds current GDC registration and has proven clinical experience (preferred)
• Has proven experience managing and leading a team within a dental, healthcare, or similarly regulated environment (preferred).
• Is commercially aware and understands the importance of balancing patient care, people and business performance.
• Is confident making decisions and taking ownership rather than waiting to be directed.
• Has excellent organisational skills and can manage competing priorities effectively.
• Is comfortable working with performance data and using it to identify opportunities and drive improvement.
• Has strong communication skills and can build credibility with clinicians and support teams alike.
• Can have challenging conversations when required while maintaining a positive and supportive approach.
• Is proactive, resilient and solutions-focused.
• Takes pride in standards and has a genuine commitment to delivering an excellent patient experience.
• Leads by example and knows how to create a culture of accountability, collaboration and continuous improvement.

Why Roxburgh Dental Practice?

Roxburgh Dental Practice is an established practice with a strong local presence and an experienced team. As part of Clyde Munro Dental Group, you will have the independence to lead your practice while benefiting from the support, expertise and resources of Scotland's leading dental group.

We believe our Practice Managers should have the opportunity to develop their own careers too. You'll have access to training, professional development and support from our wider operational, clinical and support teams.

This is a role for someone who wants to make a genuine difference – to the performance of a practice, the experience of its patients and the development of its people.

Benefits

We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –

• Competitive pay scale
• Career progression opportunities within the group
• Recommend a friend bonus
• Professional Development – access to online training and educational assistance
• Wellbeing initiatives
• Cycle to work scheme
• Employee Assistance Programme
• Enhanced family friendly policies
• ‘You Days’ - a day off for moving house or getting married
• Birthday day off
• Service holidays
• Optical care
• Discounted dental treatments

Ready to make your mark?

If you are looking for a role where you can lead with purpose, develop a great team and have a real impact on practice performance, we'd love to hear from you.

Join Clyde Munro and help us keep Scotland smiling.