Job Description

University Hospitals Urgent Care by Wellstreet is looking for a talented Practice Manager.

Ideally, candidates should possess:

• 5+ years of healthcare leadership experience
• Occupational Health experience (preferred but not required)
• Strong knowledge of regulatory compliance
• Experience with budgeting, inventory/supply management, and P&L oversight
• Proven success in team development and coaching
• Exceptional customer service and patient experience focus
• Strong critical thinking and problem-solving skills
• Ability to lead teams in a fast-paced, multi-provider healthcare environment

ROLE & RESPONSIBILTIES:

• Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness 
  create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission 
• Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators 
• Develop and communicate annual center vision and goals 
• Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the Wellstreet mission
• Develop and manage monthly work schedules of administrative and clinical direct reports 
  ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements 
• Conduct timely annual performance evaluations and professional development coaching to direct reports 
• Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs 
• Conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures 
• Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs 
• Partner and collaborate with the marketing and public relations department to develop center level marketing strategies 
• Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values 
• Perform additional responsibilities as assigned 

EDUCATIONAL REQUIREMENT & QUALIFICATIONS:

• Have at least 3 years of leadership experience
• Experience in urgent care and occupational medicine preferred
• 1 year of marketing experience, in healthcare preferred
• Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required
• High School diploma or equivalent

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