Job Description

Center Director (Practice Manager)

Northern Liberties

Are you ready to revolutionize pet care? We are reimagining the experience for pets and pet parents, and we’re searching for a Center Director to lead our team.

If you are passionate about delivering elevated client experiences, building and managing high-performing teams, and driving financial success while making a positive impact in the lives of pets and their families, we want to meet you!

Why You’ll Love Working Here:

• Be part of a collaborative, pet-focused team that values your input.
• Enjoy a modern, thoughtfully designed workspace equipped with the latest technology.
• Grow in your career with a company committed to low-stress handling and pet wellness.

Responsibilities Include:

Client Relations:

• Foster a client-centric environment that meets the needs of pets and their parents.
• Promote local community engagement through marketing initiatives and onsite events.
• Resolve client concerns and manage financial arrangements with professionalism and care.

Team Management:

• Hire, train, and develop a high-performing support team.
• Schedule team members and ensure appropriate staffing levels.
• Conduct performance reviews, manage disciplinary actions, and oversee employee development.
• Promote a collaborative and positive work culture.

Financial Oversight:

• Work with leadership to create budgets, monitor key performance indicators (KPIs), and analyze financial statements.
• Educate your team on business and client impact metrics.
• Manage inventory and ensure financial efficiency through proper supply control.

Facility Management:

• Ensure proper use and maintenance of the Practice Management System for accurate client records.
• Supervise cleaning, maintenance, and organization to meet the Company’s elevated standards.
• Enforce safety and security protocols.

Marketing & Community Engagement:

• Collaborate with the marketing team to execute effective advertising and community outreach strategies.
• Promote internal programs to increase client visits and elevate brand awareness.

Culture & Team Engagement:

• Lead by example to create a cooperative and motivated team environment.
• Uphold the Company’s core values and promote continuous quality improvement.

Qualifications:

• Bachelor’s degree in business or related field (or equivalent experience).
• Certified Veterinary Practice Manager (CVPM) designation is a plus.
• Experience in managing a high-touch client service business (e.g., spa, medical office, veterinary practice, hospitality).

Core Competencies:

• Passion for pets and a consumer-centric mindset
• Proven ability to manage labor costs, scheduling, and P&L to achieve business goals.
• Strong leadership skills with the ability to inspire and develop teams.
• Skilled in adapting to changing operational needs and leveraging technology to improve client experiences.

Perks of Joining the Team:

• Competitive pay and opportunities for advancement.
• Work in a state-of-the-art facility designed with pets, their parents, and our team in mind.
• Flexible scheduling, generous paid time off, and company-paid holiday schedule.
• Team Pet Care Discounts
• Health, Dental, and Vision insurance, 401K retirement savings, and more!

Apply Today!

If you are ready to join a team dedicated to providing exceptional care for pets and their families, apply now to become a Center Director. Together, we’ll create a healthier, happier world for pets!

This is petcare reimagined®.