Job Description

Seeking a Practice Manager to lead a multidisciplinary team in women’s health!

About Us

Jean Hailes for Women’s Health, is a leading national not for profit dedicated to empowering women to enjoy their best health and wellbeing at every life stage. Jean Hailes works collaboratively with healthcare providers, communities and organisations to inform, influence and support all women, recognising that some women face greater social, cultural and structural barriers to health and wellbeing. Our vision is an Australia where gender does not influence health and wellbeing outcomes.

The Jean Hailes Clinic is a highly regarded multi-disciplinary specialist women’s health clinic located in Melbourne's central business district. The Clinical Operations team (non-clinical practice staff and nurses) supports the delivery of a wide range of high-quality clinical services from approximately 40 specialist health contractors. The clinicians include gynaecologists, endocrinologists, vulval dermatologists, general practitioners and allied health practitioners.

About the Role

The Practice Manager is responsible for managing the day-to-day operations in the Jean Hailes Clinic to ensure safe, high-quality care is provided. Ensuring employees and clinician-contractors remain engaged with the organisation through timely communication, is a key component of the role. The Practice Manager will identify and implement opportunities to improve operations and clinical governance, working with the Nurse Coordinator, CEO and the Clinical Advisory Team.

Key responsibilities:

Leadership

• Oversee the day-to-day functioning of the clinics, including the timely resolution of complaints and issues, appointment book management and clinic utilisation.
• Lead recruitment, induction and development of Patient Services Team members to ensure high performance and continuing professional improvement.
• Ensure timely and transparent communications with employees and clinician-contractors.
• Continuously improve administrative and clinical operations.
• Support the Team Leader and Nurse Coordinator to manage their respective teams and ensure smooth daily operations

Management

• Coordinate maintenance of the clinic premises, including the hardware and software
• Oversee Patient Services Team workflows and support the Team Leader to ensure efficient processes and patient services.
• Ensure Medicare billings and accounts management are actioned regularly and up to date- Provide monthly clinic performance reporting to ensure operational targets are achieved
• Manage and log patient complaints and clinic incidents with the assistance of the Lead Clinician when required.
• Oversee Occupational Health & Safety within the clinics, (includes providing good infection control and first aid) escalating any concerns as appropriate and maintaining compliance records.
• Ensure work occurs in line with governance systems, including but not limited to, policies, procedures and regulatory requirements

About You

Essential Criteria

To be considered for this role you must have:

• Minimum 3-4 years practical experience managing daily operations in a large private
  multidisciplinary medical practice or equivalent environment
• Experience managing a team and budget in a clinic environment
• Experience with Best Practice and Hot Doc software or equivalent clinic management software.
• Monitor and manage the clinics financial performance, revenue forecasting, and expense management
• A dynamic personality able to motivate and work collaboratively with staff
• Knowledge of MBS billing or other Healthcare funding
• Excellent communications skills – written and verbal

Desirable Criteria

• Medical Director, Best Practice or Genie experience
• Experience and understanding of quality standards and practice accreditation

Why work at Jean Hailes

• Access to generous salary packaging of up to $18,550 per FBT year.
• A supportive and inclusive workplace culture

Application process

Jean Hailes is an Equal Employment Opportunity provider and understands the importance of diversity and inclusion. Jean Hailes is also a Child Safe Organisation. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.

Applications should include resume and a cover letter detailing your suitability for the role in including your ability to fulfil the key responsibilities and requirements as to why you would be a great addition to our team.

Please note, applications will be reviewed as they are submitted, and interviews may commence before the job advertisement closes. As such, please beware the job advertisement may close earlier if role is filled. Please note also that, due to the anticipated high number of applications, only short-listed applicants will be contacted.