Job Description

Practice Manager

Department: Senior Management

Employment Type: Permanent - Full Time

Location: Kingfisher Medical Centre & Kingfisher Surrey Docks

Compensation: £50,000 - £60,000 / year

We’re looking for a sharp, organised, and delivery‑focused operational leader to take ownership of our multidisciplinary teams at Penrose Health.

While the title says Practice Manager, this role is not about front‑desk admin, rota juggling, or day‑to‑day patient queries. This is a senior, hands‑on leadership role with real scope. You’ll be accountable for performance, productivity, workforce strategy, and people development, making sure our AHP workforce is not just busy, but effective, efficient, and delivering real impact for patients.

You’ll lead a diverse team including Physician Associates, Clinical Pharmacists, the Nursing team, and other AHPs across our practices. Your job is to create clarity, pace, and accountability - turning strategy into action and challenges into practical solutions. You’ll operate at speed, spot issues early, and arrive with answers, not problems.

You won’t be working in isolation. You’ll partner closely with Clinical Supervisors, GPs, and AHP Leads who provide professional and clinical oversight. They bring the clinical expertise; you bring the operational grip, structure, and follow‑through that keeps services running smoothly and safely at scale.

If you thrive on ownership, data, coaching, and delivery, and you want the autonomy to genuinely shape how primary care services operate - this is a role where your impact will be visible, measurable, and valued.

Key Responsibilities

• Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance
• Owning operational delivery across practices, ensuring patient demand, workforce capacity, and access are aligned through proactive planning
• Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips
• Spotting bottlenecks across access, utilisation, documentation, or follow‑up and fixing them without hesitation
• Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered
• Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one
• Coaching and performance‑managing team members with pace, fairness, and clarity - addressing issues early and constructively
• Building a culture of accountability, ownership, and delivery - where standards are clear and excuses don’t linger
• Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows across the PCN
• Supporting service changes, pathway redesign, and improvements to triage and escalation processes

You’ll thrive here if you:

• Prefer ownership and autonomy - and take pride in getting things done properly
• Have experience leading people and services in primary care, the NHS, or complex service‑based environments
• Understand operational performance, workforce planning, and how to run teams at pace
• Are confident using data to drive decisions and turning insight into action
• Enjoy coaching, setting expectations, and lifting performance across teams
• Are calm, decisive, and solutions‑focused, especially when things get busy or complex
• Can move comfortably between detail and strategy without losing momentum
• Want a role where you can make a clear, measurable difference to how care is delivered

More information

View the full Job Spec here