IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment - at every stage of their career.
We have an exciting opportunity for a people-focused and motivated Practice Manager to join Amery Veterinary Group.
With the recent appointment of a new Director of Practice & Clinical Services, our practice is evolving with a fresh vision, supportive leadership and a real focus on team culture, client experience and continuous improvement.
This is a fantastic opportunity for someone who thrives in a fast paced environment, enjoys working with people, and is quick to learn.
*Well-established, RCVS-accredited small animal practice with three sites across Alton, Bordon, and Grayshott.
*Our Alton and Bordon clinics are fully equipped for surgical and diagnostic work, while our Grayshott branch provides a welcoming space for consultations.
*We pride ourselves on delivering excellent care while building lasting relationships with our loyal clients and their pets.
*Located near the beautiful South Downs National Park and within easy reach of the coast, we offer a fantastic location to live and work.
*This is a full-time role working 40 hours per week, Monday to Friday. We are open to discussing flexibility for the right candidate.
As Practice Manager, you will lead the non-clinical operations of the practice, working closely with clinical leadership to ensure efficient day-to-day running, strong team performance, and an outstanding client experience.
You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
-Lead, support, and develop the non-clinical team, creating a positive and collaborative culture
-Oversee the day-to-day operations of the practice, ensuring smooth and efficient workflows
-Deliver an excellent client journey from first contact through to follow-up care
-Manage rotas, recruitment, onboarding, and team development
-Support financial processes including invoicing, payroll, and stock control
-Monitor performance and support practice growth and improvements
-Ensure compliance with RCVS standards, health & safety, and regulatory requirements
-Maintain facilities, equipment, and stock levels
-Handle client feedback and resolve issues professionally
-Support marketing and community engagement initiatives
*Proven experience in a management role, ideally within healthcare, veterinary, or service-led environments
*Strong people management skills, including performance management and team development
*Good operational and organisational capability, with the ability to manage competing priorities
*Experience handling complaints, change, and complex situations with confidence
*Strong communication and stakeholder management skills
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
A key leadership role with responsibility for operational performance and team culture
Clear career pathways with progression opportunities into senior practice or regional leadership roles
Ongoing learning and development to support leadership and professional growth
A collaborative, values-led culture focused on care, community, and continuous improvement
What we offer our team
*6.6 weeks' annual leave
*Additional annual leave for your birthday, which will be added to your holiday allowance
*Increasing annual leave accrued through length of service
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Healthcare Cash Plan
*Cycle to Work scheme
*Learning and development opportunities via the IVC Evidensia Academy
*Pension scheme
*Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
At IVC Evidensia, our vision is to be the world's best veterinary group. That starts with everything we do being focused on our purpose - Healthy Animals, Happy Owners. Follow us here to keep up to date with news from across the world of IVC Evidensia.
