Job Description

About RSPCA Queensland

For nearly 140 years, RSPCA Queensland has been a leading animal welfare charity, dedicated to improving the lives of animals - whether domestic, farmed, or native. We care for over 42,000 animals annually, relying on the generosity of animal lovers like you to fund 91% of our life-changing services.

Our Mission: Together We Change Lives, And That Includes Yours.

About the Role

As Practice Manager at our Wacol Domestic Hospital, you’ll play an important role in supporting the smooth, safe and effective day-to-day operation of the hospital. Working closely with senior leaders and senior veterinary nurses, you’ll help ensure teams are well supported, workflows run efficiently while animals, customers, and the community receive high-quality care.

This role focuses on people leadership, coordination and operational support. You’ll contribute to planning and implementation across areas such as rostering, workflows, compliance and communication, helping bring structure and consistency to hospital operations while working collaboratively within the broader leadership framework.

This is a hands-on, team-oriented role suited to someone who enjoys leading people, improving how things work and contributing to a positive, well-organised hospital environment.

What We’re Looking For

We’re looking for an organised, approachable and people-focused leader with a strong understanding of how veterinary hospitals operate. You’re comfortable working in a busy, clinical environment and enjoy supporting teams through coordination, clear communication and practical problem-solving.

You work well alongside others, value collaboration and are confident contributing ideas and solutions, while balancing operational efficiency with a genuine focus on people and pets. You’re calm under pressure, adaptable, and motivated by creating a positive workplace culture where people feel supported and care standards remain high.

What You’ll Do

In this role, you will:

• Coordinate and guide nursing, reception and grooming teams, trainees and volunteers at Wacol.
• Contribute to rostering, workload planning and daily scheduling in partnership with senior team members.
• Help maintain effective workflows and resource allocation across nursing and triage areas.
• Contribute to the review, improvement and embedding of operational processes and procedures.
• Play a key role in induction, onboarding and day-to-day people management activities.
• Contribute to the planning and facilitation of monthly team meetings and broader team forums.
• Collaborate with senior leaders to monitor budgets, expenditure and operational performance.
• Identify and contribute to initiatives that improve efficiency, cost control and service delivery.
• Coordinate ordering, stock control and inventory management activities.
• Ensure day-to-day practices align with WHS, infection control, radiation safety and clinical protocols.
• Maintain clear documentation, procedures and consistent operating standards.
• Champion a positive, professional and safety-focused team culture.
• Act as a point of escalation for operational or people-related matters, working with leaders to resolve issues promptly.

What You’ll Bring to the Role

• Previous experience in veterinary practice management (preferred) or at least 5+ years of veterinary nursing experience in a senior role.
• Strong leadership, communication, organisational and problem-solving skills.
• Proven ability to lead and motivate a diverse team.
• Proficiency with practice management software and business administration.
• A client-focused mindset and a passion for animal welfare.
• Confidence making decisions and the ability to work independently.
• Alignment with RSPCA Queensland’s values and commitment to animal welfare,
• Ability to meet the physical demands of the role, including manual handling (minimum 10kg lift).

Why Join Us?

• Comprehensive Support: Enjoy 8 weeks of paid parental leave, flexible working arrangements, and even leave for your furry companions. We also provide access to counselling and mental health services.
• Employee Perks: From free on-site parking to exclusive discounts, novated leases, free pet vaccines, and 50% off Royal Canin pet food, we’ve got you covered! You can also adopt a new furry friend with free adoption options.
• Professional Growth: Access expansive learning and development programs to help you elevate your career and skill set.
• Purpose-Driven Impact: Be part of a mission-driven organisation where every task makes a tangible difference to animal welfare.

At RSPCA Queensland, we actively support your growth. You’ll have opportunities to expand your skills, take on greater responsibility and shape your career over time - whether that’s deepening your clinical expertise, stepping into broader leadership, or contributing to initiatives across our animal care, operations and community programs.

Interested?

If this sounds like the perfect opportunity for you, apply today!

Successful candidates will be required to undergo a Police Check for the safety and well-being of the community, staff, and animals. A pre-employment medical assessment may also be required.

RSPCA Queensland acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land. We are an equal opportunity employer committed to a fair and inclusive hiring process, welcoming applicants of all backgrounds, regardless of faith, ethnicity, sexual orientation, or gender identity.