Job Description

Job Location Glen Mills , PA 19342 Position Type Full Time

As Practice Manager you'll be the visionary leader behind our premier medical spa location, De Novo - Glen Mills, crafting extraordinary experiences and nurturing team excellence. This role goes beyond traditional management – it's an opportunity to shape the future of aesthetic medicine while leading a team that defines industry standards.

As a dynamic leader, the Practice Manager will guide and mentor the team, streamline processes, and ensure compliance with industry regulations and practice standards. The role is critical in fostering a collaborative, high-performing environment where staff members are empowered to excel, and patients receive unparalleled service. The ideal candidate will showcase exceptional leadership, organizational expertise, and a dedication to operational excellence, paired with a genuine passion for med-aesthetics and a drive to inspire excellence within their team!

Key Responsibilities

• Orchestrating operational excellence:
  • Command the daily symphony of operations at the practice, ensuring smooth functioning.
  • Supervise staff members and delegate tasks as necessary to optimize workflow.
  • Design and implement strategies that elevate both patient experience and business performance.
  • Step in as required during periods of insufficient coverage to maintain smooth operations at the Practice.
• Financial virtuosity:
  • Participate in the financial narrative through strategic P&L oversight.
  • Motivate teams to reach revenue targets and personal performance goals by providing clear guidance and a compelling vision.
  • Create actionable plans to drive growth at the practice level to hit or exceed quarterly collections goals.
• Crafting exceptional experiences:
  • Foster an environment where luxury meets genuine care.
  • Transform patient feedback into refined service experiences with professionalism and grace.
  • Foster a positive and welcoming atmosphere for patients to enhance their experience.
• Policy and procedure development:
  • Ensure the Practice is in compliance with established AMP policies, procedures, and SOPs, and remains informed of any changes.
• Inventory management:
  • Manage inventory and supplies, ensuring that all products are stocked and available for use.
  • Perform End of Month and daily inventory audits to catch and correct any variances in inventory.
• Smart scheduling:
  • Oversee the scheduling of appointments and ensure that all patients are seen in a timely manner.
  • Optimize appointment scheduling to maximize patient satisfaction and staff efficiency.
• Record keeping:
  • Manage and maintain patient records ensuring that all information is accurate and up-to-date.
  • Safeguard client confidentiality and privacy in accordance with HIPAA regulations.
• Innovation & growth:
  • Proactively manage key performance indicators (KPIs) in field marketing, PR, Google reviews and customer engagement, creating pragmatic solutions to achieve target goals.
  • Be responsible for the Practice’s marketing, covering social media, local outreach, and recall programs.
  • Collaborate with the Marketing Team on campaigns that capture the essence of our premium services.
  • Develop and implement marketing strategies to promote the spa and attract new patients.
• Nurturing team brilliance:
  • Create an environment where teams flourish and embody our commitment to excellence.
  • Facilitate accountability and performance discussions that ignite passion and drive. This includes performance reviews, coaching and development, behavioral accountability, and recognition for exceptional performance.
  • Take ownership of recruitment and onboarding process for open positions in collaboration with HR.
  • Create an environment where careers thrive. Manage and train staff members, ensuring that they are knowledgeable and skilled in their roles.
  • Address employee concerns with professionalism, self-regulation, and empathy.
• Regulatory compliance:
  • Ensure that the Practice is compliant with all state and federal regulations related to healthcare, safety, and sanitation.
  • Stay up to date on regulatory changes and implement necessary adjustments to ensure compliance.
  • Adhere to the clinical compliance processes and procedures established by the AMP Clinical team.
• All other duties as assigned.

Qualifications

• Bachelor’s degree or five years of relevant management experience is preferred.
• Knowledge of P&L and financial management principles.
• Proven leadership acumen with high-level business operations.
• Strong computer skills, including proficiency in Microsoft Office and industry-specific software.
• Exceptional communication skills that resonate with both team members and distinguished clientele.
• Open availability. Able to work Sunday through Saturday during operating hours, with a minimum of one Saturday and one Sunday per month.
• Background in medical aesthetics, luxury retail, or high-end customer service is highly valued.