Job Description

Business Area:

Professional Services

Seniority Level:

Mid-Senior level

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises.

The Practice Lead Professional Services - Mainland China and Hong Kong, is a senior member of our APAC Professional Services leadership team. You have a key role in delivering value to our customers and growing our Professional Services business. You know how to build relationships, keep projects on track and secure new business. You are comfortable interfacing with all levels of stakeholders both internally and externally.

As a Practice Lead, you will:

• Lead, motivate, inspire and mentor your team to excel

• Engage closely with our sales teams to develop strong customer relationships and grow the Cloudera Professional Services business

• Define, scope and take an active role in supporting sales of strategic customer engagements

• Manage the delivery of projects, including scope, timelines and resource utilization, bringing them to a successful conclusion on time

• Drive customer satisfaction and customer success in your region

• Be responsible for the services revenue and bookings forecast and performance in your region

• Build effective partnerships and collaborate with your peer group to streamline our Professional Services go to market strategy

• Attract, hire and retain the top talent in the industry

We will be excited about you if you have :

• Experience in successfully managing a Professional Services/Consulting team, preferably within an enterprise software company or SaaS company

• Experience in project management and consulting delivery management

• Experience in leading the selling, scoping and delivery activities on large scale, technology driven projects

• Direct line manager experience of a geographically dispersed team of highly talented technically focused employees

• Excellent customer relationship management experience including managing escalations, and participating in executive steering meetings

• Strong foundational knowledge of working within the data domain, distributed computing, hybrid cloud operations and IT strategy

• Strong knowledge of software implementation and project/program management methodologies

• Self-starter mentality and collaborative problem solver

• Strong verbal, written and presentation communication skills

• Strong negotiation and excellent analytical skills

• Ability to travel

What you can expect from us:

• Generous PTO Policy

• Support work life balance with Unplugged Days

• Flexible WFH Policy

• Mental & Physical Wellness programs

• Phone and Internet Reimbursement program

• Access to Continued Career Development

• Comprehensive Benefits and Competitive Packages

• Paid Volunteer Time

• Employee Resource Groups

EEO/VEVRAA

#LI-ZY1