Job Description

Practice Lead – Home and Living

Lead great support. Build great teams. Help people live well every day.

Ready for a role where you can bring the energy, raise the standard, and genuinely change someone’s day (and life) for the better?

At McCall, we’re on the lookout for a confident, people-first Practice Lead – Home and Living to provide leadership and operational oversight across one or more supported residential homes — making sure supports are safe, consistent, person-centred and high quality, every shift.

And because we’re big on impact, you’ll be part of a team that’s aligned to Live. Well. Together. supporting people to live well, strengthen connection and belonging, and enjoy vibrant lives in vibrant communities.

ABOUT THE ROLE:

You’ll lead and coach Support Workers and Senior Support Workers across Home & Living sites (minimum 2-site allocation), bringing calm, clarity and consistency to daily operations.

What you’ll be doing:

• Provide day-to-day leadership, supervision and coaching to Support Workers and Senior Support Workers
• Ensure services are delivered in accordance with NDIS plans, Practice Standards, and organisational policies
• Monitor service quality, ensuring consistent and effective participant outcomes across allocated home and living sites
• Support the development and implementation of participant plans, ensuring accuracy and compliance in documentation
• Build and maintain strong relationships with participants, families, guardians and advocates
• Manage operational requirements including rostering, staff support, and resource oversight
• Participate in an on-call roster and respond to escalated incidents as required
• Ensure timely identification, escalation and resolution of risks, incidents and compliance matters
• Provide reporting to support ongoing service improvement and responsiveness to participant needs

ABOUT YOU

To be successful in this role, you will demonstrate:

• Experience leading teams within disability, community or residential services
• Strong leadership, coaching and interpersonal skills
• Sound understanding of NDIS requirements, quality standards and compliance frameworks
• The ability to manage competing priorities across multiple sites
• A commitment to delivering high-quality, person-centred outcomes

ESSENTIAL REQUIREMENTS

• Certificate IV in Disability (or equivalent) and Certificate IV in Frontline Management (or equivalent)
• Strong knowledge of NDIS Practice Standards
• Current Driver’s Licence
• First Aid Certificate
• NDIS Worker Screening Check
• NDIS Worker Orientation Module
• Right to work in Australia

CULTURE AND BENEFITS

At McCall we will offer you rewarding experiences to
support us in our vision to be a leader of a community focused on ability. We
can further offer:

• Access to salary packaging, which can add up to $15,900 in tax-free pay per year.
• An Employee Assistance Program, a free and confidential counselling service.
• A supportive team culture that is values driven in a growing organisation.
• Continuous career path planning and development

HOW TO APPLY

If you are interested in joining McCall, please provide the following:

1. Cover Letter: The cover letter must outline why you are interested in joining the McCall team.
2. Resume: which clearly outlines any work experience and qualifications you have that would contribute to your success in this role.

FURTHER ENQUIRIES

If you have further enquiries regarding the position, please contact recruitment@mccallgardens.org.au

McCall is an equal opportunity employer and encourages individuals of diverse backgrounds
including but not limited to those from the Aboriginal and Torres Strait Islander, Cultural and Linguistic Diverse, the LGBTIQ+ communities and those living with a disability to come and work with us. We aim to provide inclusive and non-discriminatory work environment.