Job Description

The Arches Foundation is a Not-For- Profit, for purpose agency delivering a multi-suite of services within the community and child protection sectors. We support a diverse range of clients; Young People, Families, Foster and Kin Carers, Government and Non-Government agencies, as well as consultation and peripheral services such as leadership training and mentoring, staff wellbeing services, policy, process and compliance support, and other.

We are currently recruiting a Full Time Practice Improvement Leader. Within this role, you will support the work of our Mission- to drive meaningful decision-making practices to overcome community sector challenges. You will be providing assistance to ensure therapeutic service delivery to Young People and Families within the child protection landscape, by working alongside operational teams and promoting best practice principles and standards to achieve outcomes within the residential setting.

The Practice improvement leader role plays a critical role in safeguarding young people, it is also a hands-on role wherein you are required to visit houses, connect with staff and the children and young people in our care alongside being a vital role to support the Operations team and Best Practice Benchmarks.

The primary objectives of the Practice Improvement Leader role are:

• Responsible for supporting the organisation in best practice principles through care planning, training, resource allocation, feedback, and development of resources that can be shared with the Operational and Management Teams to ensure high levels of therapeutic care occur.
• Monitor and report on benchmark standards, ensuring high compliance through regular audits; managing issues/concerns through appropriate investigation and evaluation.
• Quality assurance- seeking opportunities to improve policy, process and practice, with input and feedback from operations
• Communicate effectively with senior management to ensure feedback is provided and implemented in a supportive manner to assist development and skills gaps within the team as appropriate.
• Work closely and in collaboration with the operations team to embed organisational framework, vision, mission and values.
• Communicate any trends impacting the organisation and potential solutions to amends these to the Senior management team.
• Participate in relevant team meetings, providing expertise and leadership example pertaining to therapeutic care and strengths based practice
• To demonstrate the values in practice to achieve organisational goals in line with the company Vision and Mission
• To demonstrate teamwork, commitment, and professional acumen in order to cultivate a positive work environment and culture.
• Attend any necessary training, while actively seeking to upskill in relevant industry disciplines.
• Assist with leave cover as required for case management purposed (prior planning will occur)

Essential Selection Criteria:

The Practice Improvement Leader role requires the following:

• Have minimum of Diploma or higher in Human Services industry (or similar) with other qualifications in the Human Services sector highly regarded.
• Comprehensive understanding of quality and risk management principles, frameworks and methodologies.
• Experience delivering training, as well as policy and process development.
• Demonstrated ability and commitment to supporting and positively promoting organisational change processes.
• Excellent communication, interpersonal and negotiation skills and the capacity to work effectively independently as well as part of a team.
• Experience working across residential care and family intervention spaces
• Have a minimum of 12 months’ experience in a role similar or the same as the one applying for
• Have completed Therapeutic Crisis Intervention (TCI) training (or willing to attend in own time if provided).
• Have own vehicle with fully comprehensive insurance, valid Open or P2 (minimum) driver’s license.
• Possess strong written and verbal communication skills, understanding of report writing standards
• Have strong awareness and understanding of Child Protection Act, Charter of Rights, Standards of Care.
• Strong problem-solving skills to suggest necessary changes required.
• Strong communication skills and being able to positively maintain this in high paced work environments.
• Be confident working in crisis, and able to work under pressure and deliver results.
• Display a keen desire to learn, increase skill set and be self-motivated

Arches Accommodation Supports follows the SCHADS award.

Apply now and become the driving force behind a brighter future for young people. Your journey starts here!

If you have any questions, feel free to reach out on tegan.l@archesfoundation.com.au