We’re an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today, more than 125,000 practitioners use Fullscript for clinical insights, lab interpretations, patient analytics, education, and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time, simplify decisions, and help practitioners stay closely connected to the people they care for. When everything they need is in one place, they can focus on what matters most: helping people get better.

Bring your ideas, your grit, and your care for people.

Join us and shape the future of care.

BROAD FUNCTION

Own practitioner relationships across a defined book of business, guiding onboarding, adoption, and ongoing growth by helping practices effectively implement and optimize Fullscript within their workflows.

DUTIES & RESPONSIBILITIES

• Manage a portfolio of practitioner accounts across onboarding, growth, and retention stages.

• Conduct calls, meetings, and training sessions to support practitioner understanding and use of the platform.

• Guide practitioners through acquisition, adoption, and optimization stages by aligning Fullscript capabilities to their workflows and goals.

• Identify practitioner needs, challenges, and opportunities through discovery and ongoing engagement.

• Support practitioners in progressing from initial use to consistent and effective execution.

• Communicate regularly via email, phone, and virtual meetings to maintain engagement and momentum.

• Document all practitioner interactions, activities, and follow-ups in CRM systems.

• Identify risks to adoption or engagement and take action to address them or escalate when needed.

• Gather and relay practitioner feedback, insights, and product-related observations to internal teams.

• Develop a strong working knowledge of Fullscript’s product offerings, including supplements, diagnostics, wholesale, and integrations.

• Build and maintain trusted relationships with practitioners to support long-term engagement and retention.

POSITION QUALIFICATIONS

Required:

• 2–4 years of experience in Sales, Customer Success, Account Management, or a similar client-facing role.

• Strong communication, relationship management, and problem-solving skills.

• Experience conducting customer calls, trainings, or presentations.

• Ability to manage a book of business and prioritize work across multiple accounts.

• Experience using CRM systems such as Salesforce or similar tools.

• Ability to learn and apply product knowledge across multiple offerings.

Preferred:

• Experience in healthcare, wellness, or digital health environments.

• Familiarity with practitioner workflows or clinical operations.

• Experience supporting adoption or behavior change within customer accounts.

WORK ENVIRONMENT

• This role is remote, with occasional travel for team meetings or company events.

• Requires regular computer use, virtual communication, and multitasking across tools and systems.

Great work happens when people feel supported, trusted, and inspired. At Fullscript, we stay curious and keep finding smarter ways to make care better. We grow together, take on new challenges, and focus on impact. We put people first, work as a team, and leave egos at the door.

We’re grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team, please apply directly through our careers page.

A quick note: Due to the high volume of applications, we’re not able to respond to phone or email inquiries about application status. If there’s a match, our team will reach out directly.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at accommodations@fullscript.com.

All offers are contingent on successful background checks conducted in compliance with federal, state, and provincial laws.

We use AI tools to support parts of the hiring process, including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

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Let’s make healthcare whole