Job Description

Practice Coordinator (Reception) | 9299 | Permanent Contract| 37 hours per week | £25,583 to £25,989 per annum | Grade D | King’s Lynn

We are looking for a highly focused, organised and resourceful Practice Coordinator to work on our Reception Desk and provide administrative support to our team of Social Workers in Family Help and High Needs Teams.

This role will be based at Priory House in King’s Lynn, welcoming clients, families, professionals and contractors.

Ideally you will have previous experience of working in an office/reception environment, but if you are flexible and looking for a challenge, we would love to hear from you.

Below are some of the skills we are looking for and you should be able to demonstrate:

• Excellent customer service and communication skills, a good telephone manner
• Professional conduct and ability to manage sensitive information
• Friendly and Approachable
• Cultural awareness
• Excellent keyboard and ICT skills, including Excel, Word and Databases
• Good organisational skills and the ability to prioritise your workload
• Experience of organising and minuting meetings
• Ability to process invoices and other finance related tasks
• Team working
• Ability to work to tight deadlines

Effective business support is a vital element to the success of Children’s Services. This post enables a focused, consistent business support service to managers and staff. 

Please note this role is office-based and cannot be performed remotely. 

Before you apply, we recommend reading the full and Person Specification to help you demonstrate you meet the criteria.

For an informal discussion about this post please contact Julie Roberts (Business Manager) email julie.roberts@norfolk.gov.uk or call on 01362 654614.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast-track physiotherapy and a free counselling service
• Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as:
  • ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.

  • Tax efficient ways of getting extra pension and new bikes

  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)

  • A payment if you refer someone you know to a hard to fill job

You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 21 April 2026 at 23:55

All other applicants closing date: 28 April 2026 at 23:55

We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.

We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.

We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.