Job Description

Practice Coordinator
Location Buckingham Vets4pets Ltd. MK18 1TB

At Buckingham Vets for Pets we’re looking for a highly organised individual to join our practice where you’ll be providing a professional and efficient administration service to our clients, delivering a first-class service in customer care.

We’re a busy, small animal practice with a friendly and dedicated team, where every team member is valued, supported, and encouraged to have a real impact on the way we work.

This is a full-time role over 40 hours per week and will include 1 in 4 Saturdays.

This is a varied position combining administration, reception, and social media co-ordination. You’ll be the welcoming face of the practice, supporting our clients and their pets while also helping us share our story online.

Administrative Duties include:

• Overseeing daily practice operations, including Vet rotas, staff schedules, and all administrative tasks
• Reports directly to the Joint Venture Partner (JVP).
• Managing insurance claims and chasing outstanding payments, daily cashing up and banking.
• Supporting clients, including handling sensitive bereavement cases
• Maintaining policies, procedures, and SOPs
• Assisting with compliance, Practice Standards, and KPIs
• Monitoring absences and conducting return-to-work meetings
• Managing Vet and Reception Rotas
• Manage the day-to-day diary.
• Coordinating diaries, holidays, and locum cover
• Anchor practice meeting with the (Joint Venture Partner) JVP and sharing team updates
• Liaising with payroll and banking teams, and managing stock control
• Supporting CPD activities and managing social media
• Dealing with staff recruitment.

Reception Duties include:

• Booking and managing appointments using practice management software
• Manage the Reception team.
• Drive the business plans and growth through the pets careplan.
• Welcoming clients and their pets in a professional and sensitive manner
• Recording and managing client communications
• Communicating effectively with both clinical and non-clinical teams

Benefits

In return, we offer a range of benefits including a 20% discount at The Vet Group, Pets at Home, and The Groom Room, access to discounts and cashback schemes, in-house career development opportunities, a pension scheme, and holiday allowance.

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!