Job Description

We are excited to be recruiting for a full-time Dental Practice Coordinator to join our team at Crookfur Dental Practice in Newton Mearns

This is a fantastic opportunity for an experienced dental receptionist or administrator who is ready to take the next step in their career and take on additional responsibility within the day-to-day running of a busy dental practice.

While reception and patient-facing duties will be a key focus of the role, you'll also play an important part in coordinating the wider practice, helping to keep the day running smoothly and providing support to both the clinical and support teams. We're looking for someone who enjoys taking ownership, is confident dealing with day-to-day challenges and takes pride in creating a positive experience for both patients and colleagues.

Your Role

You'll be at the heart of the practice, combining reception and administrative responsibilities with the coordination of day-to-day practice operations.

Your responsibilities will include:

• Providing a warm and professional welcome to patients and delivering an excellent patient experience

• Managing telephone and patient enquiries, appointments, payments and general reception duties

• Maximising the appointment book and supporting the effective use of clinicians' time

• Helping to coordinate the day-to-day running of the practice and ensuring the team has what they need for a smooth working day

• Acting as a key point of contact within the practice and helping to resolve day-to-day queries and issues

• Taking a proactive approach to patient feedback and identifying opportunities to improve the patient experience

• Supporting effective stock management and ensuring supplies are replenished when required

• Helping to maintain high standards of practice presentation, cleanliness and organisation

• Supporting compliance with practice procedures, including Health & Safety, cross-infection and decontamination requirements

• Communicating effectively with clinicians and colleagues to promote a positive and supportive team culture

• Supporting the wider management team with practice administration and operational tasks as required

About You

We'd love to hear from someone who:

• Has previous experience within a dental practice environment, ideally within reception or administration

• Is organised, proactive and comfortable taking ownership of tasks

• Has excellent communication and patient service skills

• Is confident managing competing priorities within a busy environment

• Can use their own initiative while also working collaboratively as part of a team

• Enjoys problem-solving and helping things run smoothly

• Is enthusiastic about developing their skills and taking on additional responsibility

• Has experience using Microsoft Office packages; experience with dental practice systems would also be advantageous

This role could be an ideal next step for an experienced dental receptionist or administrator who is looking to broaden their experience, develop their operational skills and progress their career within dental practice management.

Benefits

We know that in order to attract and retain the best talent, we must always look at ways in which we can keep our colleagues smiling. Here are some of our benefits and perks –

• Competitive pay scale

• Career progression opportunities within the group

• Recommend a friend bonus

• Company paid GDC fee

• Professional Development – access to online training and educational assistance

• Wellbeing initiatives

• Cycle to work scheme

• Employee Assistance Programme

• Enhanced family friendly policies

• ‘You Days’ - a day off for moving house or getting married

• Birthday day off

• Service holidays

• Optical care

• Discounted dental treatment

Crookfur Dental Practice – Part of Clyde Munro Group

Here at Clyde Munro, we celebrate the individuality and personality of each practice while providing the benefits, perks, support, and structure of working within a wider group. Although each practice has its own unique culture and working environment, we all work together towards the same goal – providing the best patient care.

We have ambitious plans for growth – not only for our business, but also for the people within the Clyde Munro family. We are extremely passionate about developing our staff and pride ourselves on our commitment to support career progression within the group.