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This position will provide administrative support for the BWH Living Donor center, a program that is dedicated to helping prospective living kidney donors navigate the complexities of living kidney donation. The Practice Assistant will provide direct assistant to the RN Coordinators, helping to ensure the patient needs are met efficiently, correctly, and compassionately.
Duties and Responsibilities:
Work closely with the Living Kidney Donor Transplant RN Coordinators and multidisciplinary team, providing direct support for all administrative needs and care logistics related to living kidney donation.
Provides support with chart initiation, preparation and maintenance, requests medical records/test results, scans patient records, and mails supplies as directed.
Schedules patient appointments and takes ownership of regulatory-mandated patient follow-up, including data collection and database management.
Serves as a first point of contact for non-clinical questions/issues regarding the living kidney donor transplant program and patient appointments. Triages messages and communications to RN Coordinators as appropriate.
Maintains patient education materials, including: facilitating edits, preparing paper-based materials, and organizing web content/library.
As Practice Assistance II, provides backup support for Practice Assistants, and Administrative Assistant as needed/requested. Activities to include: answering main telephone line, booking appointments, scheduling surgeries, checking in patients for appointments, and general office support.
Project Management:
A percentage of this role will include program coordination to support program development. This individual will lead various projects including events, patient/community outreach, data analysis and tracking program metrics.
Opportunity for the right candidate for growth into additional program initiatives such as: planning and preparing the patient newsletter, assisting with the Patient and Family Advisory Council, and event planning for Living Donor Center activities.
Data Entry:
Manage the data entry of the National Kidney Registry and coordination with the hospital/OR.
Maintains patient list with OR cases, pre-op appointments, and pending cases
• Data entry for the National Kidney Registry and DASH
• Runs reports in epic or other applications as needed
• Reviews referral list and material
• Reviews program Dashboards to follow trends
• Reports out program referral metrics
• Sends out quarterly recipient status information to referring MDs
• Manages referral epic WQ and email
• Serves as any project or outreach backup for recipient pre transplant program/services
• Coordinates outreach events or projects as needed
• Composes and distributes service line or program communications including newsletters, updates, articles, etc.
• Monthly supply orders for the Kidney Transplant Program (clinical and office supplies)
Administrative Duties
• Develops, prepares, and maintains meetings (including agenda and minutes)
• Schedule program meetings as needed
• Manages the reception area including facilitating program phone calls, faxes, and office mail
• Sending out patient packets, letters, etc.
Other tasks include monthly supply orders for the program.
Qualifications
Level of Education Required:
Minimum of high school diploma or GED
Associates Degree or higher level education strongly preferred, but not required
Work Experience Required:
Minimum of one year medical office or administrative support experience required
Training in office systems including Microsoft Word, Excel, and PowerPoint. Experience with electronic medical records preferred.
Additional Competencies Required:
Verbal skills: Ability to interpret information as appropriate, answer more complex questions and communicate in a professional, courteous clear and concise manner.
Organization Skills: Ability to manage work processes in a neat and orderly way. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing.
System Skills: Ability to type accurately and enter data at an advanced level. Advanced computer skills. Ability to use all applicable at highest competency level.
Personal Skills: Able to thrive in a dynamic and flexible environment, adapts to changes. Self-motivated and capable of owning specific initiatives with minimal oversight.
Additional Job Details (if applicable)
Remote Type
Hybrid
Work Location
1620 Tremont Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
Pay Range
$17.71 - $24.94/Hourly
Grade
3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
EEO Statement:
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Mass General Brigham is an integrated academic health care system, uniting great minds to solve the hardest problems in medicine for our communities and the world. Mass General Brigham connects a full continuum of care across a system of academic medical centers, community and specialty hospitals, a health insurance plan, physician networks, community health centers, home care, and long-term care services. Mass General Brigham is a nonprofit organization that is committed to patient care, research, teaching, and service to the community. In addition, Mass General Brigham is one of the nation’s leading biomedical research organizations and a principal teaching affiliate of Harvard Medical School.
