Job Description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Practice Assistant II – Bilingual (Spanish/English)

Be the Friendly Face of Patient Care

Are you organized, people-focused, and ready to make a difference every day? As a Practice Assistant, you'll keep our clinical practice running smoothly and help every patient feel welcomed and supported, from scheduling to check-in and check-out.

What You'll Do

• Greet and assist patients, creating a warm, welcoming experience
• Schedule appointments, manage records, and print daily schedules
• Answer phones and help callers with routine questions
• Screen and route messages on prior authorizations, prescription refills, provider questions, and test results
• Process billing forms, accept co-payments as needed, and scan documents into Epic
• Request medical records and lab results; file patient materials
• Handle mail and faxes, and prepare forms, memos, and schedules
• Serve as an Epic "Super User" for scheduling, registration, and billing, and help train others
• Grow into advanced tasks such as surgical scheduling and schedule changes/blocking

Why You'll Love It

• Training provided: Build in-demand Epic skills with full training
• Room to grow: Build expertise and take on more specialized work a

s your skills advance

• Meaningful impact: Be the first point of contact who makes each patient visit go smoothly
• Supportive team: Work independently with guidance from experienced leaders

Actual job duties may vary by department.

Qualifications

What You Bring

• Fluency in Spanish and English (required)
• 2–3 years of office experience
• High school diploma or equivalent
• Proficiency in Microsoft Office and standard office procedures
• Strong organization and time management skills
• Bonus: Certified Medical Administrative Assistant (CMAA) credential

Why You'll Love It

Your skills make a real difference every day—helping patients and families feel heard, supported, and understood in their preferred language. You'll be part of a collaborative team where your organization and communication strengths are truly valued.

Ready to make an impact? Apply today!

Additional Job Details (if applicable)

The Details

• Department: Adult Medicine – MGH Chelsea Healthcare Center
• Schedule: Full-time, 40 hours, days, 8:30 a.m. – 5:00 p.m.
• Location: 100% onsite at 151 Everett Avenue
• Pay: Starting at $20.00/hour, with increases based on years of experience

Remote Type

Onsite

Work Location

151 Everett Avenue

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.