Job Description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a fast-paced Dental Surgery team where your organization, communication, and attention to detail help create a smooth experience for both patients and providers.

We are seeking a highly organized and service-oriented Practice Assistant to support the day-to-day operations of our Dental Surgery practice. In this role, you will serve as an important point of contact for patients while helping coordinate appointments, medical records, scheduling, and other essential administrative activities.

Qualifications

What You’ll Do

• Welcome patients and assist with scheduling, check-in, and check-out.
• Answer phones, respond to routine questions, take accurate messages, and coordinate appointments.
• Maintain patient records, scan documentation, obtain medical records and lab results, and process billing-related forms.
• Support prior authorizations, prescription refill requests, provider questions, and test result communications.
• Assist with more specialized scheduling needs, including surgical scheduling and schedule changes/blocking, as appropriate.
• Serve as a resource for scheduling, registration, and billing systems and provide assistance or training to colleagues as needed.
• Help keep the practice running efficiently by managing multiple priorities while delivering professional, patient-focused service.

What You’ll Bring

• High School Diploma or equivalent required
• 2–3 years of office experience required
• Certified Medical Administrative Assistant (CMAA) preferred
• Proficiency with Microsoft Office and general office systems and procedures
• Strong written and verbal communication skills
• Excellent organization and time-management skills with the ability to manage multiple priorities
• Ability to handle routine and more complex phone inquiries professionally and effectively

Why This Role?

This is a great opportunity for an organized administrative professional who enjoys working in a busy clinical environment, supporting patients and providers, and taking an active role in keeping a specialty practice running smoothly.

Compensation: Starting pay is $20/hour, with the opportunity for a higher rate based on your individual experience and qualifications.

Schedule: Every other Saturday; 7:45am-4:15pm

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

165 Cambridge Street

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.