Job Description

Department: Financial Lines (IFPD)

Working Arrangement: Hybrid

The Role

The Practice Assistant acts as the primary support contact for Partners and Fee Earners, delivering high-quality administrative, organisational, and client service support. The role is responsible for managing workflows, coordinating tasks across support teams, and ensuring work is completed accurately and efficiently through to completion.

The successful candidate will build strong relationships with internal and external stakeholders, proactively manage competing priorities, and contribute to delivering an exceptional client experience.

Key Responsibilities

Client & Stakeholder Support

• Build and maintain strong working relationships with Partners, Fee Earners, clients, and key stakeholders.
• Serve as a key point of contact for client queries, ensuring prompt and professional responses.
• Manage client communications, including taking and making calls, handling enquiries, and escalating issues where appropriate.
• Support business development activities, including client events, tenders, pitches, directory submissions, training sessions, and client meetings.
• Maintain client and contact information within CRM systems, ensuring records are accurate and up to date.
• Develop knowledge of client-specific protocols and processes and provide guidance to colleagues where required.
• Liaise with Marketing and Business Development teams to support client-facing initiatives.

Administrative & Organisational Support

• Proactively manage complex diaries, meetings, travel arrangements, and accommodation bookings.
• Coordinate internal and external meetings, preparing agendas, papers, itineraries, and action notes where required.
• Open, maintain, and close files in line with firm procedures and compliance requirements.
• Monitor key client and matter deadlines, ensuring compliance obligations are met.
• Produce, format, and quality check legal and business documents before submission.
• Create and maintain spreadsheets, trackers, and reports to support team activities.
• Coordinate printing, scanning, document production, courier requests, and other administrative requirements.
• Assist in organising seminars, conferences, networking events, and team meetings.

Communication & Collaboration

• Act as the first point of contact for allocated Partners and Fee Earners, ensuring an outstanding level of support.
• Monitor and manage shared inboxes, ensuring timely responses and appropriate escalation of enquiries.
• Draft, review, and distribute correspondence and communications on behalf of stakeholders.
• Take meeting minutes and track actions to completion.
• Work collaboratively across Legal Support, Business Development, and wider Business Services teams.
• Provide support to colleagues during periods of absence or high workload to ensure continuity of service.
• Coordinate cover arrangements and communicate planned absences effectively.

Workflow & Matter Management

• Manage workload priorities effectively to meet deadlines and service expectations.
• Coordinate document production requirements and review completed work for accuracy and formatting.
• Maintain client and matter information within relevant systems and databases.
• Manage the creation and maintenance of data rooms and matter-related documentation.
• Complete online applications, searches, submissions, and filings where required.
• Ensure all activities are carried out in accordance with firm policies, procedures, and regulatory requirements.

Service Excellence

• Deliver a consistently high standard of client service and support.
• Maintain regular communication with stakeholders on progress and priorities.
• Demonstrate initiative by identifying opportunities to improve processes and ways of working.
• Take ownership of tasks from instruction through to completion, ensuring quality and accuracy throughout.

Skills, Experience & Knowledge

Essential Skills & Experience

• Previous experience in a Legal Support, Executive Assistant, Practice Assistant, PA, or professional services support role.
• Strong organisational and time management skills with the ability to manage competing priorities.
• Proven ability to deliver exceptional client and stakeholder service.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while also contributing effectively within a team.
• Professional, confidential, and discreet approach when handling sensitive information.
• Positive and adaptable mindset with a proactive, solutions-focused approach.

Technical Skills

• Experience working within a legal or professional services environment.
• Strong knowledge of document management and case management systems.
• Advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
• Experience using CRM systems and digital collaboration tools.
• Ability to produce high-quality documents, presentations, and client communications.

The Firm

When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.

Our Commitment

Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.

A Note on Privacy

Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.

This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.