Job Description

The Practice Administrator I provides operational leadership for center operations while also assuming expanded program responsibilities. This role oversees all Practice Management functions and provides additional leadership for fee-for-service operations, FQHC partnership operations, member relations activities, and cross-functional program performance. The Practice Administrator I works to drive operational consistency, member engagement, growth support, and partnership execution.

Scope of Responsibility

• All Practice Manager functions plus additional program responsibilities
• Front Office Staff, Transportation, Security, Housekeeping, Nursing Team, Fee-for-Service Program, FQHC Partnership Program, and Member Relations Coordinator
• Expanded program accountability across center operations
• Direct supervision of frontline staff and program personnel

Essential Duties and Responsibilities

• Oversee daily center operations to ensure reliable member access, timely service, and efficient team workflows.
• Lead front office, transportation, security, housekeeping, nursing support, and Member Relations teams in alignment with operational expectations.
• Monitor staffing, schedules, productivity, attendance, service levels, and daily readiness.
• Maintain compliance with organizational policies, regulatory requirements, documentation standards, and service expectations.
• Address member service and operational concerns promptly and professionally in partnership with appropriate leaders.
• Advance quality, safety, and service excellence initiatives across the center.
• Promote consistent use of standard work, job aids, workflows, and escalation processes.
• Partner with center leadership to identify barriers, implement corrective actions, and enhance the member experience.
• Support readiness for internal audits, regulatory reviews, compliance checks, and operational assessments.
• Lead cross-functional operational and program initiatives that strengthen consistency and accountability.
• Oversee Fee-for-Service and FQHC Partnership operations in alignment with organizational goals and compliance standards.
• Support center growth, member engagement, partnership performance, and program execution.
• Coordinate Member Relations activities, workflows, performance expectations, and service recovery support.
• Track program KPIs, operational metrics, productivity trends, service levels, and performance outcomes.
• Partner with clinical, operational, and administrative leaders to remove barriers and improve cross-functional workflows.
• Implement standard work, process changes, job aids, and program updates across assigned teams.
• Coach and develop frontline staff and program personnel through performance management and leadership routines.

Minimum Qualifications

Education

Bachelor's degree required; master's degree preferred.

Experience

5-7 years of healthcare operations experience with demonstrated program oversight.

Leadership Experience

Experience managing multiple programs and cross-functional teams.

Knowledge Required

Healthcare operations, program management, value-based care, and FQHC operations, extensive EMR experience-eCW experience preferred.

Preferred Competencies

• Operational leadership and execution
• People leadership, coaching, and accountability
• Member-centered service orientation
• Healthcare compliance and regulatory awareness
• Workflow optimization and process improvement
• Data-informed decision making and KPI monitoring
• Cross-functional collaboration and communication
• Change management and standard work adoption

Working Conditions

• Primarily operates in a healthcare center environment with frequent interaction across clinical, operational, and administrative teams.
• Requires ability to manage competing priorities, respond to operational escalations, and support team readiness throughout the day.
• May require occasional travel, extended hours, or schedule flexibility based on center needs, organizational priorities, or urgent operational issues.

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 20 lbs.

Direct Reports

• Administrative Supervisor, (Lead)Front Office Coordinator, Housekeeping Aide, Transportation Supervisor (if applicable), Transportation Coordinator/dispatcher/representative, Nurse Lead, Member Relations Staff