Job Description

& Objectives

OrthoAlaska is seeking an experienced, collaborative Primary Care Practice Administrator to lead the operations of our growing Primary Care division. This is a pivotal leadership role overseeing approximately 20 practitioners (including physicians, advanced practice providers, and dietitians) across four locations in Anchorage and Eagle River — with two new locations opening in summer/fall, making this an especially exciting time to join.

Reporting to the COO and serving as a key member of the OrthoAlaska administration team, the Practice Administrator is the operational backbone of Primary Care: hiring and developing clinical support staff, driving compliance and efficiency, and building strong working relationships with providers, nursing leadership, and staff across every location. The ideal candidate is a present, supportive leader — someone who leads by building trust and rapport rather than by dictate, brings solutions rather than just problems, and thrives on the logistics of a growing, multi-site practice.

Essential Function

• Directs and coordinates the day-to-day operations of the Primary Care division across all locations, ensuring efficient, compliant, and high-quality patient care.

• Oversees staff scheduling and managing clinic hours as this varies based on urgent care walk-in clinics and primary care clinic locations.

• Hires, manages, coaches, mentors, and clinical support staff; conducts performance reviews and supports staff development.

• Coordinates onboarding and onboarding logistics for new providers.

• Reviews and approves timesheets and PTO requests for clinical support staff.

• Partners closely with the Nurse Manager, lead MAs, providers, and the Medical Director to align administrative operations with clinical care delivery.

• Monitors patient satisfaction metrics and supports quality improvement initiatives

• Ensures excellent patient experience standards

• Collaborates cross-functionally with the Lab Director, IT, HR, and other OrthoAlaska departments to support division-wide initiatives and resolve operational issues.

• Serves as an active member of the OrthoAlaska administration team, contributing to organization-wide planning and decision-making.

• Leads logistics and change management for the transition and opening of two new Primary Care locations, including staffing, workflow design, and coordination with other departments.

• Builds and maintains strong relationships with providers and staff, fostering open communication and a collaborative, team-oriented culture across departments and locations.

• Monitors and ensures compliance with applicable healthcare regulations, clinic policies, and Occupational Health requirements.

• Identifies operational, workflow, or compliance issues and proactively brings forward well-considered solutions.

• Analyzes operational data and prepares reports, correspondence, and other documentation as needed to support decision-making.

• Travels regularly among Primary Care locations to maintain visibility, support staff, and ensure consistency of operations.

• Maintains strict confidentiality of patient, employee, and organizational information at all times.

• Performs other duties as assigned.

Knowledge

• Principles and practices of healthcare planning and management sufficient to manage, direct, and coordinate the operations of a healthcare organization, including Occupational Health.

• Purposes, organization, and policies of the community's health systems sufficient to interact effectively with other healthcare providers.

• Practice management computer systems and applications.

• Clinic policies and procedures are sufficient to help direct operations and support effective patient care.

• General accounting practices and procedures.

Skills

• Exercising a high degree of initiative, judgment, discretion, and decision-making to achieve clinic objectives.

• Planning, organizing, delegating, and supervising the work of others.

• Leading employees to accomplish objectives while inspiring confidence and motivation.

• Gathering and interpreting data, analyzing situations accurately, and taking effective action.

• Building and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, Occupational Health, and the public.

• Organizing work, making assignments, and driving goals and objectives to completion.

• Applying judgment and discretion in developing, interpreting, and coordinating departmental policies and procedures.

• Strong verbal and written communication.

Abilities

• Assume responsibility and exercise authority over assigned work functions.

• Take initiative and exercise independent judgment, decision-making, and problem-solving.

• Establish and maintain quality control standards.

• Foster team-building among all clinic staff.

• Organize and integrate competing organizational priorities and deadlines.

• Research and prepare reports and correspondence as required.

• Competently use Microsoft Office (Word, PowerPoint, Excel) and relevant practice management software.

Personal Attributes

• Follow-through and dependability.

• A supportive, present leader who is visible and engaged across locations.

• A problem solver who brings solutions, not just issues, to leadership.

• A relationship-builder who earns trust with staff and providers — a collaborator, not a dictator.

• Comfortable and effective navigating change, including facilitating new-location openings and transitions.

• Willingness and ability to travel regularly among clinic locations.

Physical Demands

The physical and mental demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to sit for lengthy time periods, use a keyboard, use a telephone and other office equipment, climb stairs multiple times a day, communicate in both oral and written forms and talk or hear. The employee is occasionally required to stand, walk, and climb or balance.

Equipment Operated

Standard office equipment including computers, computerized health information management system for medical records, fax machines, copiers, printers, telephones, etc.

Work Environment

The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Medical office, well lighted, well ventilated. Work may be stressful due to continual interaction with others. Occasional evening and weekend work.

Education / Experience / Licenses / Certifications

Required

• High school diploma or equivalent

• Minimum 2 years of experience in healthcare administration and/or business development and sales

• Strong leadership, communication, and problem-solving skills

Preferred (in addition to Required)

• Bachelor’s degree or higher in health care administration, business administration, or related field of study

• 5 or more years of experience in business development and sales

• Skills and experience in human resources, management, and accounting

FLSA Classification

Exempt

Position Type & Expected Work Hours

This is a full-time position. Work hours are typically Monday through Friday, 8:00 a.m. to 4:30 p.m., or other approved hours between 7 a.m. and 6 p.m. Occasional extended work hours may be required as business needs demand. Some employees in this position may be scheduled to work weekend shifts.

Reports to

COO

Supervisory Responsibilities

This position directly supervises the Occupational Health Medical Assistant and the Occupational Health Billing Representative.

Travel Requirements

Frequent travel to client sites, promotional events, and various OrthoAlaska locations is required.

Remote Work

This is primarily an in-office role, though it may be eligible for hybrid work in some cases with supervisor approval.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee who holds this position. Job duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EEO Statement

OrthoAlaska is proud to provide equal employment opportunities to all applicants and employees without regard to race, color, ancestry, national origin, sex, sexual orientation, gender identity, marital status, religion, age, pregnancy, protected veteran status, disability, or other protected categories.