As a PPCI & Customer Service Leader, you will lead demand planning, inventory planning, customer service, and order management activities for the Peru market while serving as the primary Supply Chain focal point for the local organization. This role is responsible for driving the effectiveness of the local Sales & Operations Planning (S&OP) process, ensuring alignment across Sales, Marketing, Finance, Operations, and regional Supply Chain teams. You will help balance customer requirements, inventory performance, and business objectives through data-driven decision-making and cross-functional collaboration. The position plays a critical role in improving forecasting accuracy, service levels, and overall supply chain performance.

Why This Role Matters

• Leads key supply chain processes including demand planning, inventory management, customer service, and S&OP, directly impacting customer satisfaction and business performance.

• Serves as the local steward of the S&OP process, driving alignment, governance, and continuous improvement across multiple business functions.

• Helps optimize inventory investment, improve forecast accuracy, and support service level and cash flow objectives.

• Strengthens collaboration with customers, suppliers, and regional teams to enhance supply chain execution and long-term business results.

What You Will Do

• Lead the local demand planning process by developing accurate forecasts, evaluating assumptions, identifying risks and opportunities, and aligning plans with business objectives.

• Manage inventory and supply planning activities to ensure product availability, maintain inventory health, and support targeted service levels and cash flow goals.

• Own and continuously improve the local S&OP process, coordinating cross-functional stakeholders and monitoring performance against key supply chain metrics.

• Develop and execute customer service strategies, including collaborative planning programs with key customers, order management improvements, and enhanced service delivery.

• Oversee warranty and claims processes while partnering with customers, suppliers, and internal stakeholders to resolve issues and improve operational performance.

• Lead and develop Supply Chain and Customer Service team members while fostering a culture of collaboration, accountability, and continuous improvement.

What We’re Looking For

• Bachelor’s degree in Industrial Engineering or a related discipline; postgraduate studies in Business, Supply Chain, or Logistics are preferred.

• 7+ years of experience in demand planning, inventory management, customer service, supply chain operations, or related business functions, including experience leading S&OP processes.

• Strong analytical, forecasting, and business planning skills with the ability to translate data into actionable decisions.

• Excellent communication, stakeholder management, leadership, and English-language skills, with experience working in a cross-functional and multinational environment.