Job Description

The Power Systems Product Support Representative (PSSR) will provide product support and rental solutions for electrical and industrial customers. This position will be responsible for integrating the parts and service offerings to fit the customer’s needs and be the point of contact for the Power Systems department regarding equipment maintenance and rental support.

WHAT YOU’LL DO

• Promote and sell product support services and products into assigned territory to meet sales objectives
• Contact prospective and current customers to determine customer needs, present product support information, and explain other available Riggs services
• Research, present, and quote power systems solutions custom to the customer need
• Quotes and sells customer value agreements (CVA)
• Monitor customer machine components to ensure maximum life of product
• Rent equipment and services, including power generation, temperature control, and air compressors along with any required ancillary products
• Achieve rental sales and profit goals, calling on regular and prospective customers, assuring all equipment deliveries meet the conditions of the rental agreement and monitor customer satisfaction for all products
• Use strategic account planning to align Riggs business with our customers
• Communicates Riggs value proposition to customers
• Performs administrative tasks such as activity reporting and tracking reports to keep department up to date on activity
• Work with all departments across the Riggs enterprise to ensure a Riggs win in the market
• Performs other duties as assigned

Requirements

WHAT YOU'LL NEED

• Minimum 5 years of product support experience with power systems equipment
• Able to travel within Riggs Power Solutions territory
• Excellent verbal and written communication skills
• Self-motivated with strong work ethic
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, etc.
• Knowledge of Microsoft Office products, customer management tools, sales planning tools, and/or other comparable systems
• Working knowledge of Caterpillar computer systems is a plus

IMPORTANT INFORMATION

While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear. The employee is regularly required to sit, stand, and walk. Specific vision abilities required by this job include close vision and distance vision. This position may require long distance car rides depending on customer job site.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is moderate depending on customer jobsite location.

Required travel up to 100% with some overnight travel (20-50% based on territory needs). This position is considered safety sensitive.

The Job description is subject to change by the employer as the needs of the employer and requirements of the job change.

Salary/Exempt

EEO/AA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)