Job Description

Responsible for daily direction and supervision of the service department and Service Technicians.

Responsibilities

• Oversee the daily operations of the service department.
• Manage the distribution of Service Technician workloads and assignments.
• Direct the activities of Service Technicians.
• Manage shop costs to achieve margin objectives.
• Ensure the appropriate manpower and supplies are available to complete work assignments.
• Review in progress and completed jobs to verify scope of work completed appropriately and safely.
• Maintain a clean and safe work environment.
• Assist Service Advisors in responding to and handling customers' service complaints.
• Establish work standards and evaluate Service Technician's performance.
• May handle issues related to warranty work requests.
• May determine need and cost of service repairs.
• Hire, counsel, and discharge Service Technicians as necessary.

Qualifications

• Ability to organize and direct oneself and effectively supervise others.
• Ability to utilize the available time to organize and complete work within given deadlines.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to communicate effectively with others using the spoken word.
• Ability to take care of the customers’ needs while following company procedures.
• Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

Education/Experience:

• High School Graduate or General Education Degree (GED) and three to seven years related experience.
• Associates or Bachelor’s degree strongly preferred.

Computer Skills:

Proficient in Microsoft Office applications (Word, Excel, Outlook).

Other Requirements:

Prior experience in a shop and/or field service environment required. Ability to utilize laptop computers and portable diagnostic tools required. Prior supervisory experience required.

Working Conditions:

Office and shop environments. Shop environment may not have air conditioning.