General Summary Sell whole goods to customer while providing excellent customer service.
Prepare presentations, proposals and sales contracts using the appropriate paperwork processing procedures.
Display a positive attitude on a daily basis and encourage each sales and customer service rep to meet their daily goals. Develop a sense of "team" in all departments.
Follow up on new leads and referrals from field activity.
Greet all customers promptly and courteously as they enter the store and assist them with specific needs. Direct customers to the product. Coordinate with other company staff to close the sale.
Provide accurate and current information about the product for all inquiries.
Ensure every attempt is made to satisfy the customer prior to exiting the store using best judgment at all times.
Increase the customer base by adding new customers to the mailing list.
Keep daily records of sale of whole goods profit and loss.
Continually seek technical and product knowledge. Stay abreast of new developments.
Ensure appropriate display of merchandise, cleanliness and tidiness of store and equipment areas.
Meet with sales team to discuss issues and opportunities to improve equipment sales.
Evaluate/update sales brochures and displays to ensure they are accurate, timely and visually appealing. Provide manager with accurate count of all sales materials.
Meet with Sales Manager to review goals and objectives. Discuss promotions/opportunities for the department and means to exceed expectations. Discuss improvements to be implemented.
Perform all other job functions as assigned.
Education: Requires a High School Diploma or General Education Degree (GED)
Experience: Requires two or more years of retail sales experience with a track record of success preferably in one of the following industries: Agriculture equipment, motor vehicle industry, outdoor power equipment, recreational vehicles, construction equipment/machinery, small engine and accessories.
Must be willing to work beyond regularly scheduled hours to meet customer demands
Valid driver's license
Significant local travel to current and potential clients
Ability to lift and handle heavy loads of up to 70 pounds
Excellent verbal and written communication skills
Professional demeanor and representation of the company
Ability to multi-task
Ability to analyze and conclude
Flexibility
Ability to work independently with limited supervision
Goal oriented and able to provide exceptional customer service
While traveling may have contact with hazardous materials and drive/travel and work in adverse weather conditions
While performing the essential job functions of this position, the following is required:
Continuously drive, manual dexterity (fingers and hands), reach with arms and hands, stand, repetitive motion feet and hands, pull, push, lift, carry 10-70 pounds unassisted, walk
Frequently sit, twist back and neck
Occasionally balance, bend, crouch, kneel
Must be able to speak to co-workers and customers regarding day-to-day business operations.
Computer, printer, phone
Milford Coop Inc-15841
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Vision:
To be the trusted hometown ag retailer, generating sustained results for our customers and profitability for our cooperative members.
Mission:
To be customer focused, providing superior products and services with expertise for farms and around the home.
Core Values:
Our values are rooted in relationships, hard work, tradition, integrity and a dedication to the land, livestock and a rural way of living.
One Team: We trust, develop, and value one another.
Customer Experience: We nurture valued relationships and exceed customer expectations.
Sustainable Growth: We generate operational earnings to reinvest in the growth of our Member Owners, our employees, facilities and equipment.
Open Communication: Employees are well-informed, understand company direction and their role in the success of our cooperative.
Accountability: We live up to our commitments daily.
Integrity: We do the right thing. Every day.
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