Job Description

Reporting is where service management stops being a process and starts being an argument you can win.

You will develop the reporting layer over the BMC Helix ITSM and asset data at the alliance headquarters in Brussels, as part of a dedicated capacity team.

What you will be doing

• Developing Power BI reports and dashboards over service management and asset data
• Modelling the data so the reports stay fast and stay correct
• Working with service owners to turn a vague reporting need into a defined measure
• Automating refreshes and keeping the reporting estate maintainable
• Explaining what the numbers actually say, including when they are inconvenient

What you will need

• Strong Power BI development: data modelling, DAX, dashboard design
• Experience reporting over service management or asset data
• SQL and the ability to work with the sources directly
• The professional certifications the requirement asks for, ITIL among them

Worth knowing before you apply

• Fully on-site at the alliance headquarters in Brussels
• You would be joining a small dedicated engineering team, not working alone
• The engagement runs in two phases: a dedicated capacity phase first, then a managed service phase

Practical detail

• Contract engagement, initial phase of six to twelve months
• An active security clearance is required for this role

Your CV may not be up to date. That is not a problem, send me whatever you have and I will come back to you either way.