Job Description

Overview of the Assistant Manager of Design role

You will support the management team in achieving business goals. You will maintain presence with sales floor supervision to ensure exceptional service. You will plan, participate, and follow-up with daily clienteling, operational, and visual expectations. You will serve as a role model for building relationships with customers. You will provide training and support, and oversee the development of the stores' design team.

Responsibilities

• Lead the store team to create an exceptional experience for customers and team members.
• Reinforce customer service principles by coaching in the moment.
• Meet with the store's design team members weekly to address areas of opportunity, acknowledge growth and successes, and to maximize productivity for designers to meet career objectives.
• Utilize training resources to educate team on product, improve selling skills, and achieve sales and service goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Participate in seasonal floor sets, the daily maintenance of visual standards, and the execution of time-bound operational tasks.
• Ensure timely resolution of client service issues through effective use and management of client information reporting system.

Criteria

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to identify challenges and develop action plans in a timely manner
• Ability to provide constructive feedback with a solutions, development approach
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• 2-3 years of previous retail sales experience or management experience in a customer service related field

Physical Requirements

· Must be able to be mobile on the sales floor for extended periods of time

· Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

· Full time associates are expected to have open availability to meet the needs of the business.

Benefits Just for You

• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)
• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)

Your Journey in Continued Learning

· Individual development plans and career pathing conversations

· Annual performance appraisals

· Cross-brand and cross-functional career opportunities

· Leadership development opportunities

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigration

This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer.

Our Company

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.