Job Description

Coloplast Business Centre in San José, Costa Rica is a proud member of the global Business Centre, supporting Coloplast’s North American operations. We work closely with our colleagues in Szczecin, Poland, home to one of Coloplast’s largest and fastest-growing sites, with around 800 talented professionals. Together, we drive excellence across key business functions—creating a strong, collaborative foundation for Coloplast’s global success.

The role:

Comfort Medical, a wholly owned subsidiary of Coloplast, is seeking a Posting Specialist, who will be responsible for the timely and accurate point of account receivables from Medicare, commercial insurance companies, and patients. In this role, you will use extensive knowledge of payor coverage criteria and medical insurance billing, to maximize clean posting practices. You must also understand electronic and paper Explanation of Benefits from all payors.

Responsibilities:

• Posting accounts receivable daily; either electronically or on paper, as instructed by company protocol
• Interprets Accounts Receivable and process proper adjustments to outstanding Accounts Receivables to resolve balances based on correct accounting principles
• Gathers information on each payor relative to payment policies and guidelines to ensure each payor pays us timely and as required
• Gathers documentation needed to process payments and adjustments
• Keeps supervisor aware of any systems issues or procedure problems that may affect payments or adjustments
• Documents actions in billing system and CRM in accordance with company
• Works with Collections department, on outstanding patient balances until complete resolution is obtained
• May be assigned special projects by management due to advanced knowledge of billing functions
• As directed by supervisor, may review escalated payments or credit/refund issues that impact the team's ability to process work within the department
• Other duties as dictated by business conditions or management directive
• Occasionally, employees currently recognized as high performers through recent performance evaluations, or employees with current demonstrated productivity leadership compared to other employees on existing metrics may be asked to engage in overtime.

Requirements:

• High school diploma
• Fluent in English
• 3 years’ experience in medical billing, payment posting
• Knowledge of medical terminology and medical billing codes
• Ability to read and understand explanations of medical benefits and explanation of benefits (EOB)
• Knowledge of Excel a plus.

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Thank you!

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16.000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.

Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.

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