Job Description

Position Summary

The Post Repossession administrator will be involved in managing routine audit maintenance related to loan and lease customers. Responsibilities include reviewing and monitoring post repossession activities, auditing and updating system of records and ensuring compliance with regulatory requirements and providing exceptional service to internal and external stakeholders. This role serves as an administration role supporting repossession processes and department teams.

Essential Duties and Responsibilities

• Process coding account maintenance on loan and lease customer files.
• Maintain the OEM employee lease portfolio and assign accounts to repossession vendors.
• Perform post-repossession duties, including fee approvals and arranging transportation to auction.
• Conduct reviews of audit reports, including holds, declines, coding, lease terminations, and repossession report audits.
• Review repossession agency key invoices for approval.
• Maintain accurate and detailed records in internal systems while ensuring the accuracy and integrity of customer files and documentation.
• Collaborate with team members, adhere to servicing procedures and guidelines, and participate in cross-functional projects and process improvement initiatives to enhance operational efficiency.
• Perform other assigned duties, including vendor and customer contact via email and phone, stay informed of industry regulations, and maintain confidentiality of consumer personal information, including Social Security numbers and dates of birth.
• Additional duties may be assigned as needed to support departmental or organizational objectives.

Qualifications and Competencies Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience

• Minimum of 2 years of professional experience required; experience in collections, vendor management, repossession, remarketing, or a related call center or administrative support role is preferred.

Education

• High School Diploma or General Educational Development (GED) equivalent required.

Skills Required:

• Demonstrated ability to communicate effectively, manage administrative responsibilities, prioritize workload, and maintain organization in a fast-paced environment.
• High attention to detail and accuracy, proficiency in Microsoft Office Suite and internal case management systems, and strong analytical and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment, knowledge of FDCPA and other relevant consumer protection laws, and the ability to interpret and apply legal and regulatory guidelines to reinstatement scenarios.

Additional Requirements:

• Overtime required – N/A
• Travel 0-10% - as required on an as needed basis

Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TX (Hybrid)

Qualifications Preferred:

Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.

Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Computer Skills To perform this job successfully, an individual should have intermediate skills in Microsoft Office including MS Word, MS Excel and MS Outlook.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit for long periods of time, use hands and arms to operate office equipment including but not limited to a keyboard, mouse and phone, will occasionally need to reach, stoop, stand or walk. The employee must be able to see (close vision), hear, speak, and communicate verbally. The employee may occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Work Schedule: This position is currently remote with an anticipated transition to hybrid schedule, requiring in-office presence multiple days per week. The role also requires flexibility to work various shifts to meet business needs, typically between the hours of 8:00 AM and 6:00 PM, Monday through Friday, with occasional weekend availability as needed. Travel requirements are estimated at 0–10%.

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.