Job Description

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Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

Post Closing Specialist (Investor Loan Delivery Focus)
We are seeking a detail-oriented and highly organized Post Closer with strong investor loan delivery experience to join our dynamic team. The ideal candidate will have hands-on experience preparing, validating, and delivering investor-ready loan packages with a high degree of accuracy, timeliness, and compliance. This role is critical in ensuring loan files are complete, compliant, and successfully delivered to investors and other stakeholders.
What you’ll do:
Document Review:
Thoroughly review all post-closing loan documents to ensure accuracy, completeness, and compliance with company policies, investor requirements, and regulatory guidelines.
Investor Loan Delivery:
Prepare, validate, and deliver final loan packages to investors within required timeframes, ensuring adherence to investor-specific guidelines and purchase eligibility standards.
Data Entry and Maintenance:
Accurately enter and maintain loan information in the company’s loan processing system, ensuring data integrity throughout the post-closing and investor delivery lifecycle.
Communication:
Serve as the primary point of contact for internal and external parties regarding post-closing documentation, investor suspense conditions, and delivery-related issues.
Issue Resolution:
Identify, research, and resolve discrepancies, investor conditions, and post-closing defects to ensure timely and accurate loan delivery.
Compliance:
Stay current with mortgage regulations and investor guidelines and ensure all post-closing and delivery activities comply with federal, state, and company policies.
Quality Control:
Perform quality control reviews on closed loan files to ensure they meet both investor delivery requirements and regulatory standards.
File Management:
Maintain organized and efficient electronic filing systems for all post-closing and investor delivery documentation.
Reporting:
Generate and analyze reports related to post-closing performance, delivery pipelines, suspense items, and investor funding timelines.
What you’ll need:

• Minimum of 3 years of experience in mortgage post-closing with strong investor loan delivery experience required
• High school diploma or equivalent required; associate or bachelor’s degree in business, finance, or a related field preferred
• Strong attention to detail and organizational skills
• Experience working with investor guidelines, purchase conditions, and loan delivery requirements
• Excellent communication and interpersonal abilities
• Proficiency in mortgage LOS systems and MS Office applications (Word, Excel, Outlook)
• Ability to manage multiple priorities and deadlines in a fast-paced, deadline-driven environment
• Strong problem-solving skills with the ability to resolve investor suspense items and delivery defects independently
• In-depth understanding of mortgage post-closing processes, investor delivery requirements, and regulatory compliance

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.