Job Description

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Perform comprehensive quality reviews with a focus on operational risk management, internal manual controls, state guidelines and product specific internal overlays. Assists segment leadership in providing meaningful input though comprehensive reviews and oversight of data integrity and documenting quality trends.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Perform reviews (daily, weekly, monthly) to evaluate individual performance compared to internal departmental quality standards.
2. Identify and rate any production quality issues overall.
3. Provide a final summary report to leadership once IQR and department management discuss and assess final risk ratings.
4. Assist leadership with training programs targeted toward department needs or individual teammate issues.
5. Support post closing with additional resources.
6. Work with origination partners to improve processes utilizing data from Feedback loop

QUALIFICATIONS

Required Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor's degree or equivalent work experience and 2 years work experience in a back office operations area
2. Strong understanding of mortgage documentation
3. Ability to support multiple tasks, with varying levels of complexity, importance and involvement
4. Excellent interpersonal, leadership, analytical and problem-solving skills
5. Excellent verbal and written communication skills
6. Detail-oriented, motivated and function well in a team environment
7. Must exhibit a keen attention to detail and the ability to quickly comprehend information
8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications

1. Previous closing/post-closing experience

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting/Standing/Walking/Bending/Lifting

Sitting

Constantly (More than 50% of the time)

Visual / Audio / Speaking

Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.

Manual Dexterity / Keyboarding

Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.

Availability

Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.

Travel

Minimal and up to 10%

The annual base salary for this position is $65,000 to $70,000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the Law E-Verify IER Right to Work