Job Description

Company Description

Ent Credit Union and Wings Credit Union joined forces in January 2026. This merger means more opportunities, expanded resources, and a shared commitment to delivering exceptional member service. Together, we become more - empowering members, communities, and teams through a bold, unified future. Both organizations bring a strong legacy of member satisfaction, operational excellence, financial stability, and community impact. Recognized locally and nationally as best-in-class financial institutions and employers of choice, each is known for its commitment to financial well-being and philanthropic leadership. Join us during this transformative time and be part of shaping the future of banking! To learn more about the merger, click here.

Job Description

The purpose of this position is: To coordinate with all appropriate parties to verify errors are properly resolved before funding, shipping, and delivering loans to investors Ensure loans to be delivered are compliant with regulatory and Credit Union policies and delivered according to all investor requirements Serve as the liaison between mortgage lending staff, other credit union departments, investors and third party vendors Provide support to the Post Closing Supervisor, providing leadership, guidance, testing, and special projects Remain proficient and knowledgeable with Mortgage Lending products, procedures, and regulations

Essential Functions

• Collaborate with Treasury Department to confirm loans being delivered to investors. Prepare loan file and system and any additional requirements to transmit and ship loans to investors. Resolve any errors with the investor and third-party vendors. Complete transfers of loans to pending sale portfolio for Treasury hedging requirements. Updating and maintaining investor files both physically and in the LOS system. Transferring data files to investors as required by each investor. Work throughout the month clearing exceptions with the investor.
• Assist Post Closers as needed with daily tasks.
• Research and maintain knowledge of progressing loan program guidelines and loan sale requirements. Understand and meet all regulatory guidelines to guarantee loan compliance.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Qualifications

Minimum Formal Qualifications for this Position:

• High School Diploma/G.E.D. required
• 2+ years combined experience in customer service, financial services, real estate, accounting, or finance-related field. Required
• 6+ months months mortgage or consumer loan related experience in a credit union environment. preferred

Technical or Specialized Knowledge/Skills:

• Knowledge of Mortgage Lending business terminology and process flow.
• Knowledge of 1st mortgage products.
• Knowledge of investor selling, delivery, and servicing guidelines.
• Knowledge of lending regulations and Consumer Financial Protection Bureau requirements.
• Knowledge in reading and understanding documents such as appraisals and closing disclosures.
• Knowledge in analyzing post-closing documents to ensure compliance with regulatory requirements.
• Ability to learn how to analyze issues and create positive outcomes for all interested parties within the required regulations.
• Ability to learn how to anticipate impact of actions and how to properly resolve additional issues.
• Ability to prioritize/manage workload and allocate resources.
• Organized, detail oriented, flexible, and able to multi-task in an ever-changing environment.
• Display positive, professional demeanor and work independently with little supervision.
• Self-motivated.
• Initiative to meet and/or exceed job standards and willingness to take on other tasks that support the goals of the Credit Union.
• Effective verbal and written communication and interpersonal skills.
• Knowledge of Microsoft Word and Excel or similar programs.
• Analytical and mathematical skills.

Certifications Required:

• None

Additional Information

PAY RANGE: $22 to $26/hr. + 7% annual target bonus (S12).

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

BENEFITS:

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave
• We anticipate this position to close on 10/07/2026. Please submit your application at your earliest convenience to be considered.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.