Job Description

The Positive Parenting Program Manager provides strategic leadership and comprehensive program management to ensure effective implementation and compliance with the mission and vision of PCCT and the National Parents as Teachers (PAT) model, serving families at risk for child abuse and neglect. This role oversees and supports a team of home visiting Parent Educators (PEs), guiding the delivery of high-quality family engagement, child development education, and social-emotional learning through the evidence-based Parents as Teachers curriculum. The Program Manager is responsible for coordinating program operations, monitoring performance outcomes, and ensuring fidelity to evidence-based practices. Success in this role requires strong program and personnel management, strategic planning, data-driven decision-making, and proactive risk and compliance oversight. The Program Manager will also cultivate effective partnerships, lead cross-functional collaboration, and drive community engagement efforts to strengthen organizational impact. Highly developed skills in leadership, communication, problem-solving, and stakeholder relationship management are essential to advancing program goals and supporting the families served.

Key Duties and Responsibilities:

• Provide strategic leadership, supervision, and guidance for the Positive Parenting Program, managing a team of Parent Educators (PEs) and a Lead Parent Educator to ensure fidelity to the Parents as Teachers (PAT) model and achievement of program goals.
• Deliver reflective, clinical, and administrative supervision, including onboarding, mentoring, performance evaluations, and professional development for staff.
• Ensure adherence to the PAT “Blue Ribbon” quality standards, affiliate policies, and model fidelity requirements through ongoing coaching, monitoring, and documentation reviews.
• Oversee program implementation to meet established outcomes, service benchmarks, and operational efficiency standards.
• Facilitate continuous quality improvement by monitoring program data, conducting audits, and collaborating with other leaders on reporting, evaluation, and performance improvement plans.
• Ensure completion of PAT core competencies, ongoing training, and annual certification/recertification for all staff and maintain personal certification in the PAT model.
• Track and document professional development progress and compliance with agency, department, and grant requirements.
• Conduct observations of home-visiting sessions, monitor client records, service delivery, and documentation to ensure accuracy, timeliness, and alignment with performance benchmarks.
• Support staff in achieving caseload capacity goals, meeting required client visit numbers, timely and accurate completion of assessments, and outcome measures.
• Oversee group activities such as the PAT Parent Advisory Council and Group Connection Family Events, ensuring proper planning, facilitation, and documentation.
• Collaborate with PCCT leadership, SafeCare Program Manager, and community partners to build and sustain relationships, optimize referrals, family recruitment, service alignment, and resource utilization.
• Represent the program at community meetings, collaborative initiatives, and outreach events to raise awareness and strengthen partnerships.
• Partner with the VP of Therapeutic & Family Services to prepare and manage program budgets, track expenditures, and use quantitative and qualitative data to inform resource allocation.
• Identify opportunities for improved efficiency, cost-effectiveness, and alignment with program and agency priorities.
• Lead bi-monthly team meetings to share program updates, review data, foster peer learning, and ensure consistent communication across the program.
• Escalate challenges, risks, or areas for improvement to agency leadership, collaborating on strategies to strengthen staff performance, morale and program outcomes.
• Stay current with best practices in infant/early childhood evidence-based parenting models, attend trainings, and ensure compliance with agency, funder, and PAT requirements.
• Perform other duties as assigned in support of PCCT’s mission, vision, and service excellence.

Requirements

Required Qualifications

• Bachelor’s degree; minimum of two years of program management experience, including supervision of staff and oversight of outcomes-based programs.
• Demonstrated ability to provide strategic leadership, manage teams, coordinate multiple priorities, and drive results aligned with program goals and organizational mission.
• Knowledge of and ability to apply adult learning principles in the training, coaching, and facilitation of staff and parent groups.
• Strong computer proficiency including Microsoft Office, with the ability to manage calendars, understand data collection processes, analyze outcomes, and prepare program reports.
• Advanced skills in leadership, organization, time management, written and verbal communication, interpersonal relationships, team building, adaptability, problem-solving, risk assessment, courageous conversations, and evidence-based decision-making.
• Demonstrated commitment to trauma-informed and hope-centered care; inclusion and belonging; reflective supervision/consultation; integration of self-care strategies; and continuous quality improvement practices.
• Ability to meet physical requirements of the home visiting position when occasionally shadowing staff members.
• Proven ability to engage effectively with culturally diverse populations and provide services in communities and environments that may present higher risk settings.

Preferred Qualifications

• Proficiency in the delivery of Parents as Teachers (PAT) services and model fidelity.
• Minimum of two years’ direct experience providing home-visiting services to families.
• Strong knowledge of community resources and experience in interdisciplinary partnerships for the prevention of child abuse/neglect.
• Bilingual ability in English and Spanish.
• Experience with reflective supervision and/or consultation practices.