Hospitality Confidential is pleased to present an exciting Sales and Guest Experience Manager opportunity in Tripp County. It's an all-in destination with guided hunting and lodging that blends high-end lodge dining, daily working ranch meals, and the future vision of a destination golf course and resort. The Sales and Guest Experience Manager will be both hands-on and strategic; someone who thrives in a rural setting, and wants to grow with their evolving hospitality experience.
About the Position
The Sales and Guest Experience Manager will lead all sales, booking, and guest-facing operations. This role is responsible for driving revenue growth, managing client relationships, and delivering a high-quality guest experience from initial inquiry through departure. This is a sales-first, hospitality-driven position that combines relationship management, on-site hosting, and operational coordination.
Own the full sales cycle: lead generation, outreach, proposals, booking, invoicing, and collections
Manage and grow a pipeline of hunting groups and corporate/event clients
Drive growth in gun days, overall lodge revenue, and off-season business
Maintain pricing discipline and maximize revenue per booking
Execute annual sales strategy including trade shows, referrals, and direct outreach
Manage CRM (HubSpot) with consistent tracking, notes, and follow-ups
Serve as primary on-site host during hunting season and events
Manage guest experience end-to-end: pre-arrival communication, lodging, meals, and activity coordination
Oversee guest satisfaction, handle issues in real time, and protect key client relationships
Coordinate with culinary, outdoor operations, and service staff to ensure seamless stays
Lead execution of off-season events including corporate retreats and private functions
Manage bookings, invoicing, and payment tracking
Coordinate hunting licenses and guest documentation
Oversee booking systems and guest-facing transactions
Support staffing coordination for lodge service team
Provide regular reporting on sales pipeline, bookings, and revenue performance
3–5+ years in hospitality, lodge, or outdoor recreation sales
Proven ability to generate revenue and build client relationships
Strong communication and customer service skills
Comfortable hosting guests and being present during evenings and events
Organized and detail-oriented with strong follow-through
Experience with CRM systems and booking/invoicing platforms preferred
Ability to live and work in a rural setting
$75,000 - $85,000 Base annually plus commission
10 days paid vacation starting Day 1
100% employer paid health and dental insurance for the employee
Health Savings Account with up to $2,400 per year in company contributions
3% IRA match
Fuel and vehicle bonuses
Relocation assistance
Our client is proud to be an Equal Opportunity Employer. They do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.
Hospitality Confidential is a modern recruitment agency servicing hospitality and f&b related spaces with a committed focus to diversity and inclusion. Our direct industry experience, DEI expertise, and evolved, process driven approach converge to deliver thoughtfully designed hiring practices and turnkey infrastructure to accelerate the success of your business or professional brand.
