Job Description

Job Title: Spa Reception

Department: Spa

Reports to: Spa Director and Spa Assistant Manager

Job Type: Non-Exempt

Join Our Team at the Spa at Casa Monica Resort & Spa

Where Historic Elegance Meets Wellness & Exceptional Hospitality

About the Opportunity

At Arch Amenities Group, we believe wellness is more than a service — it’s an experience that allows people to relax, recharge, and feel their best. At the spa at Casa Monica Resort & Spa, we bring that philosophy to life by creating a welcoming sanctuary where exceptional hospitality, personalized service, and well-being come together in a truly distinctive setting.

As a member of our team, you’ll have the opportunity to be part of a beautiful, historic resort environment where every guest interaction matters. From the moment guests arrive, you’ll help set the tone for their spa experience by creating an atmosphere of warmth, tranquility, and genuine care.

We’re looking for someone who is passionate about hospitality, enjoys connecting with people, and takes pride in making others feel special. As the first point of contact for our spa, you’ll play an essential role in creating memorable experiences that encourage guests to return, unwind, and make their well-being a priority.

Joining Arch Amenities Group means becoming part of a team that values connection, thoughtful service, collaboration, and personal growth. Here, you won’t simply be welcoming guests — you’ll be helping create meaningful moments of relaxation and renewal in one of St. Augustine’s most distinctive resort settings.

What You’ll Do

• Welcome every guest with warmth, professionalism, and genuine enthusiasm, creating an exceptional first impression.
• Help cultivate a peaceful, inviting, and elevated spa atmosphere where guests feel comfortable, valued, and cared for.
• Assist guests with spa reservations, treatment inquiries, amenities, and service recommendations.
• Anticipate guest needs and go above and beyond to ensure a seamless, personalized spa experience.
• Manage appointments, answer phone calls, respond to inquiries, and assist with daily front desk operations.
• Process transactions accurately and assist with retail sales, gift certificates, and spa offerings, as applicable.
• Maintain a polished, organized, and welcoming reception area that reflects the spa’s commitment to quality and wellness.
• Collaborate with spa therapists, colleagues, and management to ensure a smooth and memorable guest journey.
• Communicate guest requests, feedback, and operational needs to the appropriate team members.
• Support daily spa operations, including inventory, supplies, facility presentation, and cleanliness.
• Uphold Arch Amenities Group’s service standards, policies, and commitment to exceptional hospitality.
• Contribute to a positive team culture where thoughtful service, teamwork, and guest well-being are at the heart of everything we do.

What We’re Looking For

• A warm, welcoming personality and a genuine passion for creating exceptional guest experiences.
• Strong communication and interpersonal skills, with the ability to connect naturally with guests from diverse backgrounds.
• A professional, polished, and service-oriented approach.
• Excellent organizational skills and attention to detail.
• The ability to multitask while maintaining a calm, positive demeanor in a busy hospitality environment.
• A proactive mindset and a willingness to anticipate needs and exceed expectations.
• A team-oriented attitude and a desire to contribute to a supportive, wellness-focused workplace.
• Previous experience in hospitality, luxury service, spa reception, or customer service is preferred but not required.

Why Join Us?

At the spa at Casa Monica Resort & Spa, you’ll be part of a team dedicated to creating experiences that leave guests feeling refreshed, restored, and genuinely cared for. Through Arch Amenities Group, you’ll have the opportunity to grow your hospitality skills, build meaningful connections, and contribute to a culture that celebrates wellness, service, and personal development.

If you love making people feel welcome, appreciate the details that make an experience extraordinary, and want to be part of a team that brings relaxation and well-being to life every day, we invite you to join us.

Be part of something meaningful. Help create moments of calm, connection, and renewal. One guest at a time.

Qualifications:

• High School diploma
• Customer service experience
• Previous experience handling money
• Excellent communication, customer service skills, and work ethic
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Strong team player
• Proficient in appropriate computer skills and office equipment
• Ability to lift 25 lbs.
• Availability to work nights, weekends and holidays
• Availability to stand for long periods of time
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms

Essential Function

Seldom

Occasionally

Frequently

Stationary Position -- Sitting or Standing

X

Active Position -- Walking, jogging, running

X

Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

X

Climb/Balance -- Stairs, ladders, ropes, equipment, beams

X

Stoop/kneel/crouch or crawl -- Position self, move

X

Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information

X

See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less

X

Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more

X

Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.