Mellon Group

POS Operations Support Coordinator

Mellon Group  •  Piraeus, GR (Hybrid)  •  2 months ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Mellon Technologies, the parent company of Mellon Group, is a leading provider in electronic transactions, telephone customer service, and business process outsourcing. Specializing in innovative Point of Sale (POS) solutions, we are committed to delivering reliable products and high-quality services to our clients.

We are looking for a POS Operations Support Coordinator to support the daily operations of our POS Service team.

The role focuses on ensuring smooth processes, monitoring performance, and driving continuous improvement.

Key Responsibilities:

  • Monitor daily operations and resolve issues promptly
  • Ensure SLA compliance and track performance metrics
  • Analyze data and recommend process improvements
  • Coordinate and communicate across teams
  • Handle escalations and ensure timely resolution
  • Support internal communication and team efficiency

Requirements

  • Bachelor’s degree in Engineering, IT, Business, or related field
  • 2–4 years of experience in operations or service coordination
  • Strong analytical and organizational skills
  • Excellent communication skills
  • Proficiency in Microsoft Office (BI/reporting tools are a plus)

Benefits

  • Competitive salary
  • Health insurance
  • Training and development opportunities
  • Dynamic work environment

#LI-Hybrid

Mellon Group

About Mellon Group

Mellon Group is a leading multinational company and one of the top Information Technology providers. Over the course of 29 years, Mellon has developed a proven framework by bringing cutting-edge technology to the banking sector with the most complete value proposition. As an organization built on world-class operations, we specialize in Payments, Retail Banking Software and Hardware Solutions, Omni-Channel & Unified Contact Centre Communication, as well as Business Process Management and Personnel Outsourcing Services. By partnering with best-of-class technology leaders, we offer a broad spectrum of tailored end-to-end business solutions and successfully drive lasting value across all industry verticals. Headquartered in Athens, Greece, with 15+ offices across Europe, we serve a broad customer portfolio that includes, among others, major banking and financial institutes, retail, large enterprises and merchants, the public sector et al. We are a trusted business partner enabling our clients to transform their business ecosystems, empowering their digital presence, greatly simplifying and facilitating transactions and interactions with other businesses and their customers.

Headquartered in Athens, Greece, Mellon has over 9,000 employees and is present in 11 countries in the wider region of Central and SE Europe, assisting its customers to optimize their operation and increase their market share, efficiently and cost effectively.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Piraeus, GR
Year Founded
Unknown
Social Media