Job Description

Mercier Consultancy is excited to announce a fantastic opportunity for a Portuguese-Speaking Technical Support Specialist for a leading electronics company based in Athens, Greece! In this crucial role, you will deliver high-quality technical support to Portuguese-speaking customers, assisting them in troubleshooting and resolving issues related to their electronic devices.

If you are enthusiastic about technology and possess a strong dedication to providing excellent customer service, this is an ideal role for you. Become part of our vibrant team and play a key role in ensuring customer satisfaction and loyalty!

Responsibilities

• Deliver technical support in Portuguese via phone, email, and chat for customers using various electronic products
• Efficiently diagnose and troubleshoot issues to enhance customer satisfaction
• Document all customer interactions and resolutions accurately in our support tracking system
• Work closely with technical teams to escalate and resolve complex problems
• Guide customers in understanding product features and optimal usage
• Stay informed on product updates and industry innovations
• Participate in continuous training to improve technical knowledge and customer service skills

Requirements

• Fluency in Portuguese and English, both written and verbal, is essential. Your nationality and native language must be clearly indicated in your C.V. and/or Cover Letter.
• Previous experience in technical support or customer service, especially in the electronics sector
• Strong analytical and troubleshooting skills
• Excellent communication and interpersonal skills
• A customer-centric mindset with a strong emphasis on issue resolution
• Ability to manage multiple tasks and operate effectively in a fast-paced environment
• Familiarity with customer support platforms and ability to follow technical documentation

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...