Job Description

Mercier Consultancy is thrilled to announce an opening for a Portuguese-Speaking Customer Support Representative in our Subscription-Based Services Department! In this key role, you will provide top-notch assistance to our Portuguese-speaking customers, helping them navigate our subscription services and ensuring they have a seamless experience.

This position is perfect for individuals who are passionate about customer service and enjoy working in a dynamic environment. If you have excellent communication skills and a keen interest in subscription-based services, we would love to hear from you!

Responsibilities

• Assist customers in Portuguese via phone, email, and chat regarding subscription inquiries and issues
• Guide clients through the subscription process, including sign-ups, cancellations, and account management
• Maintain accurate records of customer interactions in our support system
• Collaborate with teams to resolve customer issues and improve service delivery
• Educate customers on service features, updates, and best practices
• Gather feedback to help inform product improvements and innovations
• Participate in training sessions to stay updated on industry trends and subscription services

Requirements

• Fluency in Portuguese and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Experience in customer support, particularly in subscription-based services or consumer-facing roles
• Excellent communication and interpersonal skills
• Strong problem-solving capabilities and attention to detail
• A customer-focused attitude with a commitment to service excellence
• Ability to multitask effectively in a fast-paced environment
• Familiarity with customer support software and CRM tools is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...