Job Description

Mercier Consultancy is excited to announce an opening for a Portuguese-Speaking Customer Support Representative for our Ride-Sharing App Department, based in Greece! In this dynamic role, you will provide outstanding support to our Portuguese-speaking users, ensuring they have a seamless experience while using our ride-sharing platform. Your communication skills and dedication to customer satisfaction will play a vital role in enhancing our service.

This position is perfect for individuals who are enthusiastic about technology and mobility services, and who excel in a fast-paced environment. If you are passionate about helping others and making a positive impact, we want to hear from you!

Responsibilities

• Provide customer support in Portuguese via phone, email, and chat
• Assist users with inquiries related to ride-booking, account management, and app functionalities
• Document customer interactions and resolutions accurately within our support system
• Collaborate with internal teams to address user feedback and resolve issues
• Educate customers on best practices for using the ride-sharing app
• Gather insights and recommendations to improve the user experience
• Participate in training sessions to maintain up-to-date knowledge of our services and policies

Requirements

• Fluency in Portuguese and English, both written and verbal, is essential. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Experience in customer support, particularly in the tech or mobility industry is a plus
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric attitude with a proactive approach to service
• Ability to handle multiple inquiries efficiently in a busy environment
• Familiarity with ride-sharing services or mobile applications is advantageous

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...