Job Description

Mercier Consultancy is excited to announce an opening for a Portuguese-Speaking Customer Support Representative in our Mobile Banking Services Department! In this essential role, you will assist our Portuguese-speaking clients with their mobile banking inquiries, ensuring they have a positive and efficient experience while using our services. Your primary focus will be to provide accurate information and effective solutions to enhance customer satisfaction.

This position is perfect for individuals who are passionate about mobile banking technology and are dedicated to delivering top-tier customer service. You will work closely with a talented team, responding to client needs and helping to create a seamless banking experience. If you have excellent communication skills and a customer-focused mindset, we encourage you to apply!

Responsibilities

• Respond to customer inquiries in Portuguese through phone, email, and live chat
• Assist clients with account management, transaction inquiries, and mobile banking features
• Document all customer interactions and resolutions in our support database
• Collaborate with technical teams to escalate and resolve complex issues
• Stay informed on the latest mobile banking trends and compliance regulations
• Gather and relay customer feedback to improve service offerings
• Strive to enhance customer satisfaction and loyalty through exemplary service

Requirements

• Fluency in Portuguese and English, both written and spoken, is mandatory. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Experience in customer support, preferably in the banking or fintech industry
• Excellent communication and interpersonal skills
• Detail-oriented with strong problem-solving capabilities
• Able to work effectively in a fast-paced and dynamic environment
• Experience with mobile banking applications and services is a plus
• Willingness to learn and adapt to new technologies and systems

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...