Job Description

Mercier Consultancy is excited to announce an opening for a Portuguese-Speaking Customer Support Representative in our Logistics Department, located in beautiful Athens, Greece! In this essential role, you will provide exceptional support to our Portuguese-speaking clients, helping them navigate logistics inquiries and services. Your communication skills will be vital in ensuring smooth operations and customer satisfaction.

This position is perfect for individuals who thrive in a fast-paced environment and have a keen interest in logistics and supply chain management. If you are dedicated to providing excellent customer service, we welcome your application!

Responsibilities

• Respond to customer inquiries in Portuguese via phone, email, and chat
• Assist clients with tracking shipments, resolving issues, and understanding logistics processes
• Document customer interactions accurately in our CRM system
• Collaborate with internal teams to resolve logistical challenges and ensure timely delivery
• Provide guidance on best practices for shipping and receiving
• Gather and relay customer feedback to improve service delivery
• Participate in ongoing training to stay updated on industry trends and company services

Requirements

• Fluency in Portuguese and English, both written and verbal, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Experience in customer support, ideally within the logistics or transportation sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-centric mindset with a proactive approach to service
• Ability to manage multiple tasks efficiently in a dynamic environment
• Familiarity with logistics software and systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...