Job Description

Mercier Consultancy is excited to offer a position for a Portuguese-Speaking Customer Support Representative for Imperial, with the convenience of working from home in Greece! In this dynamic role, you will provide exceptional support to our Portuguese-speaking clients, helping them with their inquiries and ensuring they have a seamless experience with our services.

This is a fantastic opportunity for individuals who are eager to work in a vibrant environment, and who have a passion for customer service. If you possess strong communication skills and a proactive approach to solving problems, we invite you to apply!

Responsibilities

• Handle customer inquiries in Portuguese through phone, email, and chat
• Assist clients with questions regarding products, services, and account management
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with internal teams to address and resolve client issues
• Provide information on promotions, features, and services
• Gather customer feedback to help improve service delivery
• Engage in training to stay updated on product knowledge and company policies

Requirements

• Fluency in Portuguese and English, both written and verbal, is required. Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Previous experience in customer support is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to work independently in a remote environment
• Familiarity with customer support tools and systems
• A proactive and customer-oriented mindset

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...