Job Description
Mercier Consultancy is thrilled to offer a unique opportunity for a Portuguese-Speaking Customer Support Representative for Disney +, with the flexibility to work from home in beautiful Greece! In this exciting role, you will be the voice behind the brand, helping Portuguese-speaking customers navigate the Disney + platform and address their queries effectively.
If you are a passionate fan of Disney content and love providing top-notch customer service, this position is perfect for you! Join our team and be a part of creating magical experiences for viewers.
Responsibilities
- Assist customers in Portuguese via phone, email, and chat with inquiries related to Disney + services
- Provide guidance on account settings, subscription plans, and content navigation
- Document customer interactions and solutions accurately in our support system
- Collaborate with the internal team to resolve client issues efficiently
- Stay updated on Disney + content and features to provide informed assistance
- Gather customer feedback to enhance service and product offerings
- Participate in training sessions to boost knowledge about Disney + and improve support skills
Requirements
- Fluency in Portuguese and English, both written and verbal, is required.
- Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
- Previous experience in customer support, preferably in media or entertainment services
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A customer-centric mindset with a passion for helping others
- Ability to manage multiple inquiries in a dynamic work environment
- Familiarity with streaming services and technology is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
