Job Description

Mercier Consultancy is thrilled to present an exciting opportunity for a Portuguese-Speaking Customer Service Representative for our Client's Health Products Department, based in Greece. In this vital role, you will provide exceptional support to our Portuguese-speaking customers, assisting them with inquiries related to health products and wellness solutions.

Your fluency in Portuguese will be essential as you help clients navigate product details, benefits, and services, ensuring they receive top-notch customer care while making informed choices for their health and wellness needs.

Responsibilities

• Deliver outstanding customer service in Portuguese through phone, email, and chat regarding health product inquiries
• Assist customers with questions about product availability, usage, and benefits
• Handle order processing, returns, and effectively resolve customer complaints
• Document all customer interactions accurately in our CRM system
• Collaborate with internal teams to ensure timely order fulfillment and effective issue resolution
• Gather customer feedback to help improve our service quality and product offerings
• Stay updated on trends in the health and wellness sector

Requirements

• Fluency in Portuguese and English, with excellent communication skills, is required.
• Your nationality and native language must be clearly stated in your C.V. and/or Cover Letter.
• Exceptional customer service orientation and problem-solving capabilities
• Prior experience in customer service, particularly in health or retail sectors, is preferred
• Able to manage multiple inquiries in a fast-paced environment
• Detail-oriented with strong organisational skills
• Genuine interest in health and wellness, eager to assist customers in their journey
• Familiarity with customer support software and CRM systems is a plus

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...