Job Description
Mercier Consultancy is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative for our Client’s E-Commerce Platform, located in Greece. In this engaging role, you will provide top-notch support to our Portuguese-speaking customers, assisting them with inquiries related to our online shopping platform.
Your fluency in Portuguese will allow you to effectively communicate with customers, helping them navigate their online shopping experiences, understand product details, manage orders, and resolve any issues they may encounter. You will play a vital role in ensuring customer satisfaction and loyalty in our vibrant e-commerce environment.
Responsibilities
- Deliver exceptional customer service in Portuguese via phone, email, and chat regarding e-commerce inquiries
- Assist customers with questions about product availability, order placements, and shipping inquiries
- Effectively resolve customer complaints and issues with professionalism and empathy
- Document all customer interactions accurately within our CRM system
- Collaborate with internal teams to ensure seamless customer experiences and timely resolutions
- Gather customer feedback to inform product and service improvements
- Stay updated on the latest promotions, product offerings, and e-commerce trends
Requirements
- Fluency in Portuguese and English, with excellent communication skills
- Strong customer service orientation and problem-solving abilities
- Prior experience in customer service, particularly in e-commerce or retail, is preferred
- Able to handle multiple inquiries efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Genuine interest in online shopping and commitment to providing a positive customer experience
- Familiarity with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...
