Job Description

Join our clients' JTI Customer Experts team and become the primary point of contact for customer requests on behalf of our client.

By partnering with the companys client – the international tobacco and vaping division of Japan Tobacco Inc. – they work towards a shared goal: building a business that is innovative, fast-growing, sustainable, and committed to delivering the highest quality customer service. Our client is currently looking for Portuguese-speaking talents to support their client’s customers from our offices in Greece.

Join a team dedicated to providing an exceptional customer experience while growing your professional network, sharpening your communication skills, and adding solid international experience to your CV.

Your responsibilities:

• Serve as the main point of contact for customer requests, representing one of the world’s leading companies in the tobacco industry.
• Handle customer communication via phone, email, and chat to deliver a seamless support experience.
• Respond to inquiries about the client’s products.
• Resolve issues as they arise, addressing customer concerns professionally and efficiently.
• Aim to turn every interaction into a positive customer experience.

Requirements

- Fluency in Portuguese.

- Strong command of English, both written and spoken.

- Previous experience in customer support/customer care (considered an asset).

- Excellent communication skills.

- A problem-solving mindset and sense of ownership.

- Tech-savviness and willingness to learn.

- A positive and proactive attitude.

Benefits

• Full relocation support to Greece (flight tickets, hotel accommodation, and assistance with the housing search – all free of charge).
• Competitive monthly salary + 2 additional salaries per year.
• Healthcare benefits and various discounts.
• Fully paid training delivered by certified instructors.
• Special events, community initiatives, and social activities.
• Free online Greek language courses.
• Modern, comfortable office facilities with relaxing break areas.
• The opportunity to work for a Great Place to Work®-certified company.
  

This role is an excellent chance to grow your international career, gain valuable experience, and represent a global brand. You will be joining a company that values diversity and provides equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.