Job Description

Mercier Consultancy is looking for a Portuguese Speaking Customer Expert to join a leading telecommunications company based in Athens, Greece. In this role, you will be responsible for delivering excellent customer service to Portuguese-speaking clients, assisting them with various telecom-related inquiries and issues.

Your role will involve providing timely and effective support, ensuring customer satisfaction, and contributing to the company’s reputation for outstanding service.

Responsibilities

• Provide exemplary customer support in Portuguese
• Assist customers with telecom products, services, billing, and troubleshooting
• Manage and resolve customer complaints promptly and professionally
• Document customer interactions accurately in the system
• Collaborate closely with technical and operational teams to solve customer issues
• Identify opportunities for upselling or cross-selling telecommunications products
• Participate in regular training to maintain up-to-date product knowledge and enhance service skills

Requirements

• Fluency in Portuguese and English, both written and spoken
• Experience in customer service or support roles, preferably within the telecommunications industry
• Strong communication, problem-solving, and interpersonal skills
• Customer-oriented mindset with professionalism and patience
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong organizational skills and attention to detail
• Willingness to relocate or work in Athens, Greece

Benefits

• Competitive Monthly Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package ( Flight, Transfer and Hotel )
• Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Free Greek lessons
• And More!